Stakeholder Engagement (17%) Flashcards
taking care of stakeholder
stewardship instead of stakeholder management
nurturing safeguarding preserving - making sure they have everything they need
management is kind of a inhuman process - telling them what to do and control them
important to identify all relevant stakeholders
also EDUCATING stakeholder on agile is an important aspect
Keeping them ENGAGED is essential as well > hear about change requests as early as possible
incorporating stakeholder values
make sure you build the right thing
incorporate stakeholder values means to incorporate their values
main tool: prioritize backlog
another way is to invite them to planning or review
team must share the values of broader community
community values from scrum and xp
respect
courage
gulf of evaluation
goal is to bridge the gulf of evaluation
techniques frequent verification / validation other techniques user stories participatory decision making collaboration games frequent discussions
stakeholder engagement
get the right stakeholders cement stakeholder involvement actively manage stakeholder interest freqeuently discuss what done looks like show progress and capabilities discuss estimates and projections
Agile Chartering
Creating a shared vision
fundamental document for a project
provides authorization from the sponsor to proceed
agile charters acknowledge that scope varies and changes happen
focuses on the goal and they describe how they iterate towards the goal
goal and Process not so much the what
Normally a subset of the questions Who will be engaged what is project about where will it occur when will it start why is it undertaken how will it be under taken
Alternative
Project Tweet
Definition of Done
Creating a shared vision
Shared def of done is necessary at all levels
- user stories
- releases
- final project deliverables
Agile modeling
creating a shared vision
lightweight barelz sufficient for predictive purposes clarify a design identify issues risks and to reflect
value of modeling peaks earlier than traditionell theory suggests
examples sample data modell sample screen wireframe personas
communicating with stakeholders
About every agile tool is built for maximum knowledge sharing
FACE TO FACE is best and most effective form as it has the highest bandwidth of information
TWO WAY COMMUNICATION
in knowledge work the people who do the work tend to know more than the project lead
therefore: don’t just tell them what to do
listen to them
dispatch model
top down communication
two way communication / collaboration
feedback from team is expected (decision still at the top)
knowledge sharing
key component of agile
strive for abundance of information
tools for sharing
boards
information radiator
co-location
information radiator
umbrella term for highly visible displays of info
features delivered / to be delivered
who works on what
velocity
defects
story maps
burn down
working collaboratively
workshops
brainstorming
- quiet writing
- round robin
- free for all
collaboration games
- remember the future: vision setting and requirements elicitation excercise
- prune the product tree: this excercise helps stakeholders gather and shape requirements
- speedboat: identify threats and opportunities
- buy a feature: prioritization excercise
- bang for the buck: value versus cost rankings
critical interpersonal skills
emotional intelligence
ability to identify, assess and influence the emotions of ourselves and others
Self awareness
self-management
social awareness
social skills
active listening
internal listening - effect on me
focused listening - emotional implications
global listening - also considering context
facilitation a workshop needs a clear goal rules timing assisting
negotiation
conflict resolution
konflikt stufen nach glasl
inevitable
give team chance to solve conflict themselves
participatory decision making correlation between involvement and commitment simple voting thumbs up / down / sideways fist of five voting
