communication

Question 1

1. identify four rights and responsibilities you have in the workplace that are part of your organisations polices and procedures.

Answer 1

• notification of sick leave
• completing incident or hazard reports
• following WHS policies and procedures
• maintaining confidentiality
• adhering to duty of care
• receiving training and information

Question 2

2. what might be a workplace conflict of interest?

Answer 2

• completing a task that conflicts with your religion or values; eg. preparing or servicing meat dishes if you are a vegetarian or it is against your religion, working on a ward where a family member is a client.

Question 3

3. list three ways information is communicated to you in your workplace.

Answer 3

• written instructions
• electronic instructions and care plans
• verbal instructions
• paging messages
• signs
• emails

Question 4

4. what would be three cultural or individual communication differences you will come across within your workplace?

Answer 4

• different languages
• dialects within the same language
• a person’s accent
• slang
• tone of voice

Question 5

5. how can you use your personal skills to resolve conflict in your workplace?

Answer 5

• listen to what is being said
• maintain non-threatening body language
• ask questions to clarify
• maintain a level of detachment

Question 6

6. how can you maintain a client-centred approach to care?

Answer 6

• include the client in all aspects of their care
• individualise the care
• being respectful of differences and cultures, etc.

Question 7

7. how does your organisation’s mission statement guide the work you do?

Answer 7

• work ethic should reflect the mission statement

Question 8

8. give two examples of continual improvement activities?

Answer 8

• making a bed and disposing of soiled linen

- asking the client if they have questions about the task being performed, etc.

Question 9

9. list two mandatory reporting requirements in your workplace.

Answer 9

• child
• client at risk
• sick leave
• hazards, etc.

Question 10

10. what are three people you work with that have a different role to you and what do they do?

Answer 10

• registered nurse (cares for all clients, provides instruction to staff, etc.)
• kitchen staff (prepares and delivers meals).
• laundry staff ( care for clients clothing and bedding).
• maintaining people (fix machinery, etc).

Question 11

11. what health issues might indigenous and Torres Strait islanders have?

Answer 11

• community and cultural isolation
• need more indigenous staff
• lack of basic health care in remote areas.

Question 12

12. how can you develop your knowledge and skills?

Answer 12

• ask questions
• attend training
• information session and meetings
• observe others
• read, etc.