4.a. Quiz IT Balanced Score Card

Question 1

(1)The purpose of IT balanced scorecard is to evaluate and monitor performance indicators other
than:

A. financial performance.
B. customer satisfaction.
C. internal processes.
D. innovation capacity.

Answer 1

Answer: A. financial performance
.
Explanation:
The IT BSC considers factor such as customer satisfaction, innovation capacity and internal
processes. Financial performance are not part of IT balanced score card.

Question 2

(2)Following is the pre-requisite before implementing an IT balanced scorecard:

A. existence of effective and efficient IT services.
B. define key performance indicators.
C. IT projects should add value to the business.
D. IT expenses within allotted budget

Answer 2

Answer: B. define key performance indicators.

Explanation:
For measuring the performance of IT services, it is required to define the key performance area
along with benchmark or expected performance level. Other choices are the objective of IT
balanced score card.

Question 3

(3) IS Auditor observed lack of senior management’s involvement in IT strategy planning. The MOST
likely risk is:

A. a lack of investment in technology.
B. absence of structured methodology for IT security.
C. absence of IT alignment with business objectives.
D. an absence of control over outsourced vendors..

Answer 3

Answer: C. absence of IT alignment with business objectives.

Explanation:
Major risk can be absence of IT alignment with business objectives. A steering committee should
exist to ensure that the IT strategies support the organization’s goals.

Question 4

(4) Which of the following is the PRIMARY objective of an IT performance measurement process?

A. To reduce error.
B. To obtain performance data.
C. To finalize the requirement baseline.
D. To improve performance.

Answer 4

Answer: D. To improve performance.

Explanation:
Prime objective for IT measurement process is to optimize the performance of IT services. An IT
performance measurement process can be used to optimize performance, measure and manage
products/services, assure accountability, and make budget decisions. Other options are aspects of
performance measurement but not prime objective