Chapter 8 Flashcards
training
process whereby people acquire capabilities to perform jobs
knowledge management
the way an organization identifies and leverages knowledge to be competitive
orientation
planned introduction of new employees to their jobs, coworkers, and the organization
instructional systems design
a step by step process to ensure that the right learning materials are provided to the right people at the right time
self-efficacy
people’s belief that they can successfully learn the training program content
adult learning
ways in which adults learn differently than do younger people
active practice
trainees perform job related tasks and duties during training
behavioral modeling
copying someone else’s behavior
reinforcement
based on the idea that people tend to repeat responses that give them some type of positive reward and to avoid actions associated with negative consequences
immediate confirmation
based on the idea that people learn best if they receive reinforcement and feedback as soon as possible after training
informal training
training that occurs throughout interactions and feedback among employees
on the job training
most common training because it is flexible and relevant
cross training
training people to do more than one job
e learning
use of web based technology to conduct training online
MOOCs
massive open enrollment online courses
