Ch 14: True and False Flashcards

The Patient

1
Q

T/F: Patient expectations are the same from office to office

A

False

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2
Q

T/F: Besides being brief and of high quality, paperwork in a medical office should be relevant to the reason the patient is there

A

True

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3
Q

T/F: Patients need to be tolerant of long waits because the physician’s time is worth more than their own

A

False

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4
Q

T/F: If the reception area is empty when the patient enters, he or she may think the healthcare provider is second-rate

A

True

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5
Q

T/F: Patients must realize and accept the fact that partition walls are thin in many medical facilities, and private conversations can be overheard

A

False

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6
Q

T/F: Most patients typically have no idea what their medical care and treatment should cost before they make an appointment

A

False

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7
Q

T/F: Today’s healthcare consumers expect the cost of their healthcare to be addressed up front

A

True

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8
Q

T/F: It is a trend in today’s fast-paced world for people to believe that their time is just as valuable as their healthcare provider’s time

A

True

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9
Q

T/F: Members of the healthcare team should discuss their personal lives with patients to promote good provider-patient relationships

A

False

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10
Q

T/F: Identifiable medical information includes medical records, medical billing records, any clinical or research databases, and tissue bank samples

A

True

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11
Q

T/F: “Covered entities” can transfer protected health information to noncovered entities (those that do not come under HIPAA rules) without violating HIPAA

A

False

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12
Q

T/F: HIPAA gives patients the right to access their medical information and to know to whom the covered entity has disclosed this information

A

True

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13
Q

T/F: Patients have the right to obtain copies of their protected health information from their physicians or health plans unless the information is likely to endanger their lives or the lives of other people

A

True

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14
Q

T/F: Patients have the right to correct or amend their medical record

A

True

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15
Q

T/F: Covered entities an release de-identified health information without patient authorization

A

True

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16
Q

T/F: Most patients appreciate having fee and billing information presented clearly and matter-of-factly but in a pleasant and courteous manner

A

True

17
Q

T/F: Experts consider the most effective payment policy is for the front desk staff to request payment when the patient-provider encounter is concluded

A

True

18
Q

T/F: Computerized patient billing software typically includes accounts receivable, insurance billing, and practice management modules

A

True

19
Q

T/F: The most effective way to collect money is to establish a formal financial policy that is clear to patients and the medical staff and to enforce it

A

True

20
Q

T/F: By law, medical facilities are not allowed to extend credit

A

False

21
Q

T/F: Under most state laws, full payment for medical services is due and payable at the time the service is provided

A

True

22
Q

T/F: Regarding collection and credit, it is mandatory that every patient be treated equally

A

True

23
Q

T/F: It is often not cost-effective to use small claims litigation for past due accounts that are less than $30

A

True

24
Q

T/F: To use the small claims process, the practice must retain an attorney

A

False

25
Q

T/F: Professional collection agencies typically retain 50% of collected fees

A

True