Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

CompTia 902 A+ > Software Troubleshooting > Flashcards

Software Troubleshooting Flashcards

1
Q

A type of software that manages the startup sequence of an operating system is known as:

A

Boot loader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Two hardware-related solutions that can be used in troubleshooting failed system boot process

A

Drive cable/connector check Hard drive replacement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is the name of the boot loader software used in Windows Vista and later releases of the Microsoft OS

A

WINLOAD.EXE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Windows Version Release Order

A

XP -2001 VISTA- 2007 WIN 7-2009 WIN 8.8.1- 2012 WIN 10- 2015

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

How to engage the Automatic Repair utility in Windows 8/8.1

A

Holding the Shift key and left-clicking on the power options button while in Windows

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

A boot loader application used in Windows XP is:

A

NTLDR

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

How to force Windows into Safe mode during next system boot?

A

System Configuration (MSCONFIG) utility while in Windows

Click Boot tab

Check the Safe boot option

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

An essential Windows XP startup file containing a list of installed OSs as well as information on the location of the operating system files is called:

A

BOOT.INI

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

boot loader software used in Linux operating systems?

A

GRUB

LILO

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

In Windows Vista and newer releases of the Microsoft operating system the BOOT.INI file is replaced by:

A

Boot Configuration Data (BCD) Replaces Boot.ini file

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Startup files required to launch Windows XP? (Select 3 answers)

A

NTLDR

NTDETECT.COM

BOOT.INI

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Startup files required to launch Windows Vista/7/8/8.1 include: (Select 3 answers)

A

BOOTMGR

BCD

WINLOAD.EXE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

How to revert back to the previously installed driver when a device fails after driver update?

A
  • > In Device Manager
  • > Double-click the device type to view devices in that category
  • > Right-click on the device and select Properties
  • > On the Driver tab
  • > Click the Roll Back Driver button
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What could cause slow performance of Hard Drive (3)

A

Insufficient Memory

DIsk Thrashing

File Fragmentation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is the correct sequence of steps for launching the disk defragmenter utility in MS Windows?

A
  • In Windows Vista/7: Open Windows Explorer
  • In Windows 8/8.1: Open File Explorer
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Does Solid State-Drives (SSDs) require periodic defragmentation in order to improve system performance?

A

Yes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

These may cause slow computer system performance?

A
  • Unpatched OS
  • Malware presence
  • OS power management options
  • File fragmentation
  • Disk thrashing
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Automatic booting into Safe mode on a Windows-based host might be caused by: (Select 2 answers)

A

MSCONFIG settings

Corrupt device driver

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

MS Windows system utilities that help identify corrupt device drivers include: (Select 2 answers)

A
  • Device Manager (DEVMGMT.MSC)
  • Event Viewer (EVENTVWR)
20
Q

Which of the Control Panel applets in Windows 7/8/8.1 provides access to a system tool used for troubleshooting mismatched file associations?

A

Default Programs

21
Q

How to troubleshoot “NTLDR is missing” error message displayed during system boot? (Select 3 answers)

A
  • Startup Repair utility
  • Disconnecting any external drives
  • Adjusting the boot sequence in CMOS setup utility
22
Q

Possible Causes of “Missing operating system” error message displayed during system boot?

A
  • Corrupt (MBR)
  • Damaged hard drive
  • BIOS does not detect the hard drive
  • System partition not set as active
23
Q

How to troubleshoot “Missing operating system” error message displayed during system boot?

A
  • Startup Repair
  • BOOTREC.EXE
  • Verify that the drive is detected in BIOS
  • System partition set as active
24
Q

How to troubleshoot missing system GUI in MS Windows?

A
  • SFC.EXE
  • VGA mode
  • Safe mode/ video driver update
25
Q

“Kernel panic” is a term used to describe stop errors in:

A
  • Linux
  • Android
  • Mac
26
Q

r

Boot loader is a type of software that manages

A

the startup sequence of an operating system is known as:

27
Q

r

Drive cable/connector check & Hard drive replacement can be used to troubleshoot

A

hardware-related issues causing failed system boot process

28
Q

r

WINLOAD.EXE is the name of the boot loader software used in

A

Windows Vista and later releases of the Microsoft OS

29
Q

r

Holding the Shift key and left-clicking on the power options button while in Windows

A

will engage the Automatic Repair utility in Windows 8/8.1

30
Q

r

NTLDR is a boot loader application used in

A

Windows XP

31
Q

r

Checking the Safe boot option on the Boot tab of the System Configuration (MSCONFIG) utility while in Windows

A

How to force Windows into Safe mode during next system boot?

32
Q

r

BOOT.INI is an essential Windows XP startup file containing a list of

A

installed OSs as well as information on the location of the operating system files

33
Q

r

GRUB & LILO are

A

boot loader software used in Linux operating systems

34
Q

r

Boot Configuration Data (BCD) Replaces Boot.ini file

A

In Windows Vista and newer releases of the Microsoft operating system the BOOT.INI file is replaced by:

35
Q

r

NTLDR

NTDETECT.COM

BOOT.INI

A

Startup files required to launch Windows XP?

36
Q

r

BOOTMGR

BCD

WINLOAD.EXE

A

Startup files required to launch Windows Vista/7/8/8.1 include: (Select 3 answers)

37
Q

r

  • > In Device Manager
  • > Double-click the device type to view devices in that category
  • > Right-click on the device and select Properties
  • > On the Driver tab
  • > Click the Roll Back Driver button
A

How to revert back to the previously installed driver when a device fails after driver update?

38
Q

r

Insufficient Memory

DIsk Thrashing

File Fragmentation

A

What could cause slow performance of Hard Drive (3)

39
Q

r

  • Unpatched OS
  • Malware presence
  • OS power management options
  • File fragmentation
  • Disk thrashing
A

These may cause slow computer system performance?

40
Q

r

MSCONFIG settings or Corrupt device driver will cause

A

Automatic booting into Safe mode on a Windows-based host

41
Q

r

  • Device Manager (DEVMGMT.MSC)
  • Event Viewer (EVENTVWR)
A

MS Windows system utilities that help identify corrupt device drivers

42
Q

r

  • Startup Repair utility
  • Disconnecting any external drives
  • Adjusting the boot sequence in CMOS setup utility
A

How to troubleshoot “NTLDR is missing” error message displayed during system boot? (Select 3 answers)

43
Q

r

  • Damaged hard drive
  • BIOS does not detect the hard drive
  • System partition not set as active
  • Corrupt (MBR)
A

Possible Causes of “Missing operating system” error message displayed during system boot?

44
Q

r

  • Startup Repair
  • BOOTREC.EXE
  • Verify that the drive is detected in BIOS
  • DISKPART utility to label the system partition as active
A

How to troubleshoot “Missing operating system” error message displayed during system boot?

45
Q

r

  • Safe mode video driver update
  • (SFC.EXE)
  • VGA mode
A

How to troubleshoot missing system GUI in MS Windows?

46
Q

r

  • Linux
  • Android
  • Mac
A

“Kernel panic” is a term used to describe stop errors in:

CompTia 902 A+ (8 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions