Chapter 9 Flashcards

Brokerage Financial Management

1
Q

Define profit maximization.

A

The concept that the more profit, the better. The ultimate goal is long-term, sustainable financial success. Investors and principals tend to concentrate on short term profits.

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2
Q

Identify two ways to value a brokerage.

A

Multiples of Commissions

Multiples of Earnings

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3
Q

Explain the primary disadvantage of valuation by multiples of commissions.

A

The most common method. Disadvantage: A highly profitable and an unprofitable brokerage may be given the same value.

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4
Q

What are the main three considerations for valuation?

A

Financial Information
Nature of Business Operations
Other Factors

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5
Q

Identify three components of financial information.

A

Balance Sheet Items
Income Statement Forms
Other Financial Items

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6
Q

What is identified on a balance sheet?

A

Assets - Cash & Short term investments, accounts receivable, other assets (modern technology, well maintained facilities, equipment, workstations)
Liabilities - Accounts payable, taxes payable, mortgage
Shareholders Equity - The owners equity represents the balancing item in the balance sheet. Assets = liabilities + owners equity.

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7
Q

What is identified on an income statements?

A

Revenue - Commissions, investment income, other income (real estate commissions)
Expenses - Salary & benefits, operating expenses

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8
Q

What other financial items should be considered in a valuation?

A

Cash Flow - Receivables over 60 days may represent bad debts. Large amounts of cash available early on is ideal
Billings - The fewer billings, the better, as the cost to bill a client is approximately the same no matter the size.
Tax Impact - Maximize certain expenses for fringe benefits.

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9
Q

Describe what is meant by the nature of business operations with respect to a valuation and why it is important to a prospective buying.

A

The way it is legally and operationally organized has an effect on value.
Procedures and technology must be compatible.
Geographic representation may be an important factor in the purchase.

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10
Q

What considerations should be given to operations by a prospective buyer?

A

Companies Represented - Which insurers and the relations with them.
Type of Billings - Direct billing vs. Agency billing.
Relationships with Clients - High retention ratio
Business Mix - Type and mix of business, or volume of a specific line of business.

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11
Q

What other considerations should be given to the brokerage by a prospective buyer?

A

Quality of Employees - Education, training, production
New Business Potential - Single-policy clients, growing community
Loss Ratio
Errors & Omissions Claims - As a percentage of commission
Market Conditions - Soft market has more potential for new business, hard market makes breaking into the business difficult, therefore a better time to sell

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12
Q

What are the three components to a financial management cycle?

A

Budgeting - AKA Profit Plans. Anticipate income flow and expense outlays, resulting in a prediction for profitability
Classifying Financial Information - Segmenting income and expenses by type (commission, fees) and source (personal lines, commercial lines) to identify patterns
Making Comparisons - Determine level of effectiveness. Variances should trigger an investigation.

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13
Q

Explain four commission revenue variables?

A

Retention - Percentage of clients who renew
Rates - Soft market; rate fall, Hard market; rates rise
Cross-selling - How well coverage was sold at inception
New Clients - Some will lapse, must have a new business development strategy.

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14
Q

Identify four income management procedures.

A

Trust Fund Regulations
Commission Reserve Accounts
Internal Cash Controls
Accounts Receivable

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15
Q

Explain Trust Fund Regulations and why they are important.

A

The brokerage has an interest in commission, premium is due to company. Some provinces require a separate account, some allow the brokerage to use these monies for their operations. Using the funds is risky as funds are tied up. A slowdown in sales can render the brokerage unable to pay the insurance companies. Some broker contracts may prohibit the use of premiums by the broker.

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16
Q

Explain Commission Reserve Accounts and how to determine what value to maintain.

A

Commissions may be overstated if they are counted before the end of a policy term. Early termination may result in an amount due back to the client. A reserve should be maintained based on: Unearned commissions (maximum exposure), ration of returned commissions to total commissions over time (average experience), and commissions on large premiums (susceptible to competition/greater exposure)

17
Q

What are internal cash controls and how can they best be managed?

A

In place to protect against employee dishonesty.
Personnel Selection - Trained & properly compensated staff. Reduces turnover and discourages theft. Fidelity bond should be completed. Zero tolerance policy.
Accounting Controls - Annual audit including physical inventory of supplies and equipment, assets, liabilities, net worth, income, expenses. Bank accounts, accounts receivable, accounts payable should be verified with a financial institution.

18
Q

What are the advantages and disadvantages to accounts receivables?

A

Advantage: Additional sales
Disadvantage: Increased work, lack of liquidity, lack of interest earning, risk of non-payment.

19
Q

Identify and explain four accounts receivable cost factors.

A

Surrendered Opportunity Cost of Funds - Income that may be gained from another use of funds. Interest that may have been earned on funds tied up in accounts receivable.
Increased Cost of Collection Activities - Management, clerical, and bookkeeping time are consumed by billing and following up on slow payers.
Cost of Borrowing - If the broker has to finance large account receivable balance, the cost may prompt them to tighten their collection policy.
Reduced Bad Debt Expense - A bad debt is one considered uncollectible. Expense varies with age, and reducing the collection period should reduce bad debts.

20
Q

What four items might be included in an Accounts Receivables Policy?

A

Policy for extension of credit should contain
Payment Arrangements - The timeline between arranging business and receiving payment
Credit Checks - Checking credit rating of clients requesting credit terms
Payment Methods - Type of payment, cheque, credit card, cash, etc.
Responsibility for Follow-Up - The policy may fail if the executor/enforcer is not clearly defined.

21
Q

Identify and explain six alternative methods of financing.

A

Brokerage Financing - Levying a service charge or not
Financial Institution - Brokerage remains responsible for debt, bank advances full premium to broker
Insurance Company - Direct bill
Premium Finance - Transfer of risk is passed to insured
Captive Finance Companies - Owned and controlled by a brokerage, will appear to customer to be a separate entity
Cash Only Financing - Collection with application

22
Q

Identify two indirect ways to maximize income.

A

Employee Incentive Plans

Lease Arrangements

23
Q

Identify and explain five types of employee incentive plans.

A

Bonus Plans - Does not have to relate to performance
Stock Options - Tied to brokerages stock value
Performance - Profit sharing/Stock purchase
Deferred Compensation - Defer a portion of salary until employee is in a lower income tax bracket (RRSP)
Pension Plans - Provide income at retirement

24
Q

What are the advantages to the brokerage of lease agreements?

A

No down payment - conserves working capital
Permits changes in equipment - reduces risk of obsolescence
Permits deduction of value of lease payments
Tax advantages through acceleration of lease payments
More flexible than debt agreements
Add to borrowing capacity of the brokerage as a lease does not add debt to the balance sheet nor affect financial ratios

25
Q

What are the three tests of financial condition and their formulas?
(Measuring liquidity)

A

Acid Test: Cash + Accounts Receivable/Current Liabilities
Equity-to-Debt Test: Shareholder’s Equity/Total Assets
Working Capital Defence Interval:
Working Capital/Average Daily Expense

26
Q

What are the seven tests of efficiency and their formulas?

Measuring productivity

A

Cost Per Account Ratio:
Office = Office Costs/Number of Accounts
Sales = Sales Costs / Number of Accounts
Revenue Per Employee Ratio: Net Revenue/# Employees
Commission Lapse Ratio: Volume Lapsed/Renewed
Policy Count Ratio: # Lapsed/Subject to Renewal
**Expense Ratio: Total Brokerage Expense/Commission
**Close Ratio: # Policies Sold/# Quotes Provided