HR Motivation and Leadership Flashcards

1
Q

Benefits of motivating employees

A
  • Less absenteeism
  • Increased productivity
  • Increase quality of output and customer service
  • Lower staff turnover
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2
Q

Herzberg’s Theory of Motivation

A
  • Hygiene and motivational factors
  • Hygiene factors are things that do not motivate staff, but if they are not in place, it could lead to dissatisfaction.
  • Hygiene factors include fair pay and conditions, job security, good supervision.
  • Motivation factors are factors that will create job satisfaction and motivate employees
  • Motivation factors include challenging/stimulating work, acknowledgement of achievements, responsibility, promotion opportunities
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3
Q

Maslow’s Hierarchy of Needs

A

States that humans have 5 types of needs, that come in a certain order and lower ones have to be met before moving up the hierarchy.

The needs are, in increasing order:

  • Psychological (fair pay and conditions)
  • Safety (job security, pension schemes)
  • Social (areas to socialise, team building)
  • Esteem (job titles, status symbols)
  • Self actualisation (Promotional opportunities, responsibility)
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4
Q

What are the different leadership styles?

A
  • Autocratic
  • Democratic
  • Laissez faire
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5
Q

Describe autocratic leadership

A
  • Decisions are made by managers without consulting employees
  • Employees are told exactly what to do with no freedom
  • Decisions are made from the top down
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6
Q

Advantages of autocratic leadership

A
  • Makes decision making quick
  • Employees know exactly what to do and can be more productive
  • Decisions are made by the most experienced people in the organisation
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7
Q

Disadvantages of autocratic leadership

A
  • Employees can feel controlled and demotivated, which can result in poor quality work and high staff turnover
  • Limits creativity of employees who may have good ideas
  • Managers can become stressed from amount of decisions
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8
Q

What situation is autocratic leadership suitable for?

A
  • In a time crunch where decisions have to be made quickly and efficiently
  • Where the employees are type X, demotivated, lazy and have no initiative
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9
Q

Describe democratic leadership

A
  • Managers and employees make decisions together

- Employees are encouraged to voice their opinions

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10
Q

Advantage of democratic leadership

A
  • Employees are motivated as they feel valued and empowered
  • Employees can voice their ideas, which can benefit the organisation
  • Employees are more accepting of change as they were part of the decision making process
  • Better prepares employees for leadership roles in the future
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11
Q

Disadvantages of democratic leadership

A
  • Can make decision making very slow

- Less productive

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12
Q

When is democratic leadership suitable?

A

Suitable for creative businesses with type Y employees who show high levels of motivation and initiative.

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13
Q

Describe laissez faire leadership

A
  • Managers allow employees to do their job with as little interference as possible
  • Employees solve problems and make decisions themselves
  • Managers only interfere when absolutely necessary
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14
Q

Advantages of laissez faire leadership

A
  • Encourages creativity and problem solving

- Staff feel very motivated and empowered

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15
Q

Disadvantages of laissez faire leadership

A
  • Inexperienced staff can feel demotivated as they feel pressured with too much responsibility
  • Can lead to lower productivity as staff don’t know what to do
  • It is unclear who the managers and leaders are, don’t know who to go to with problems
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16
Q

When is laissez faire leadership suitable?

A

When employees are highly experienced and skilled. Type Y employees who are driven, ambitious, motivated and have initiative.

17
Q

Financial motivation methods

A
  • Bonuses
  • Commission
  • Piece rate payments
  • Overtime payments
  • Remuneration packages
  • Profit sharing
  • Share ownership
18
Q

Non-financial motivation methods

A
  • Quality circles
  • Delegation
  • Job enlargement
  • Promotional opportunities
  • Job enrichment
  • Job rotation