Facts and Definitions

Question 1

Psychological contract

Answer 1

Is the conceptual agreement of ‘expectations about the terms of exchange’ between the employer and employee. (Rousseau, 1989).

Question 2

Transactional Analysis

Answer 2

The method for studying the interactions between individuals (Eric Berne)

Question 3

HR

Answer 3

Concerned with all aspects of how people are employed and managed

Question 4

Human Capital Thoery

Answer 4

Becker 1964, Organisations can receive economic values from employees human capital resources

Question 5

Better Workplace Report 2015 CIPD

Answer 5

Found that organisations are understanding that people perform better when they are happy, becoming communities.

Question 6

Blind recruitment

Answer 6

Removal of personally identifiable information from a cv

Question 7

The Cultural Web

Answer 7

routines, symbols etc. Johnson, 1992

Question 8

Types of fit..

Answer 8

Person-organisation fit, needs-supplies fit, complementary fit, demands-abilities fit

Question 9

Job analysis

Answer 9

Create information about jobs, including descriptions, reports and observation.

Question 10

Person Specification

Answer 10

Sort of person who would be able to do the job, e.g. skills, personality traits.

Question 11

CIPD 2018

Answer 11

‘Unconscious bias’ means we put people in boxes automatically, see the type of people in the org/website and people may think they cannot apply.

Question 12

Agility:

Answer 12

The ability to respond and adapt quickly to changing environments throughout the business

Question 13

Motivation:

Answer 13

When people believe an action will lead to achieving a goal/ valued reward.

Question 14

Instrumentality vs. content theories

Answer 14

Performance related pay/punishment only way to motivate vs. a need that had to be filled

Question 15

McGregor’s Theory X and Y

Answer 15

X= authoritarian vs. Y= participatory - manager affects motivation

Question 16

Job Design

Answer 16

ensure flexibility, commitment and motivation, including steps to ensure employees have responsibility’ (Guest et al, 2000)

Question 17

Performance Management/ Appraisal

Answer 17

The continuous process of identifying (measuring and developing the performance of individuals and teams and aligning this with strategic goals’ (Aguinis, 2009)

Question 18

Learning and Development

Answer 18

Ensuring the organisation has the knowledgeable, skilled and engaged employees it needs. (Armstrong and Taylor, 2014)

Question 19

Learning Needs Analysis

Answer 19

Boydell and Leary 1996: ‘Different methods by which information about the organisations development and training needs is gathered, reviewed and codified.’

Question 20

RAM

Answer 20

Relevance, Align, Measurement

Question 21

Conflict

Answer 21

Any workplace disagreement that disrupts the flow of work

Question 22

Dispute

Answer 22

Manifest expressions of discontent

Question 23

Engagement

Answer 23

IES: a positive attitude held by the employee towards the organisation

Question 24

Mediation

Answer 24

Intervention in order to resolve a conflict, where a neutral person helps them to find their own solution

Question 25

Disciplinary

Answer 25

Providing a framework for behaviour and performance

Question 26

Grievance

Answer 26

Aim to resolve matters as close to source, an informal resolution should be sought at instigation of the employee

Question 27

The psychological contract is…

Answer 27

promissory and reciprocal in nature (1990 Rousseau)