Project Quality Management Processes Flashcards
Project Quality Management
Project Quality Management includes the processes and activities of the performing organization that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken. It implements the quality management system through policy and procedures with continuous process improvement activities conducted throughout, as appropriate.
Plan Quality
The process of identifying quality requirements and/or standards for the project and product, and documenting how the project will demonstrate compliance.
Perform Quality Assurance
The process of auditing the quality requirements and the results from quality control measurements to ensure appropriate quality standards and operational definitions are used.
Perform Quality Control
The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes
Management Responsibility
Success requires the participation of all members of the project team, but remains the responsibility of management to provide the resources needed to succeed
Continuous Improvement
The plan-do-check-act cycle is the basis for quality improvement as defined by Shewhart and modified by Deming. In addition, quality improvement initiatives undertaken by the performing organization, such as TQM and Six Sigma, should improve the quality of the project’s management as well as the quality of the project’s product. Process improvement models include Malcolm Baldrige, Organizational Project Management Maturity Model (OPM3®), and Capability Maturity Model Integrated (CMMI®)
Customer Satisfaction
Understanding, evaluating, defining, and managing expectations so that customer requirements are met. This requires a combination of conformance to requirements (to ensure the project produces what it was created to produce) and fitness for use (the product or service must satisfy real needs).
Prevention Over Inspection
One of the fundamental tenets of modern quality management states that quality is planned, designed, and built in—not inspected in. The cost of preventing mistakes is generally much less than the cost of correcting them when they are found by inspection.
