Service Value System and Service Value Chain

Question 1

What is the Service Value System?

Answer 1

SVS is to ensure that organisations continuously co-create value with stakeholders through the USE and management of products and services.

Question 2

What are the key inputs and outputs of the Service Value System

Answer 2

Inputs are demand and opportunity. Output is Value.

Question 3

The Service Value System Consists of 5 parts, what are they?

Answer 3

1. Guiding Principles
2. Governance
3. Service value chain
4. Practices
5. Continual Improvement

Question 4

What is the Service Value Chain?

Answer 4

The SVC outlines the key activities to respond to demand and realise value through the CREATION and management of products and services.

Question 5

Plan

Answer 5

Create universal UNDERSTANDING of the vision and status of all products and services as well as the four dimensions.

Question 6

Improve

Answer 6

Ensure CONTINUAL IMPROVEMENT of all organisational outputs throughout he value chain and the four dimensions of service management.

Question 7

Engage

Answer 7

Facilitate a strong understanding, knowledge and consideration of the STAKEHOLDER NEEDS/REQUIREMENTS.

Question 8

Design & Transition

Answer 8

Design and Transition ensures that services and products meet stakeholder expectations. The primary focus is to take the requirements from Engage and provide specifications for Obtain/Build.

Question 9

Obtain/Build

Answer 9

The Obtain/Build activity is responsible for ensuring that all service components are available when and where needed, and that they meet the agreed specifications.

Question 10

Deliver & Support

Answer 10

Deliver services and products to the customer, ensuring that they meet agreed specifications and the stakeholders’ expectations.