Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

BCS Business Analysis > Day 1 > Flashcards

Day 1 Flashcards

1
Q

McKinsey’s 7S’s

A 
Structure
Strategy
Systems
Staff
Style
Skill

Shared Values

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the hard components in McKinseys 7S’s

A

Structure
Strategy
Systems

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are the soft components in McKinseys 7S’s

A

Staff
Skills
Style

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What’s the middle component of McKinsey’s 7S’s

A

Shared Values

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Business Change Lyfecycle

A 
Realisation
Alignment
Implementation
Definition
Design
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Whats in the middle of the Business Change Lifecycle

A

Business Case

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Scope of business analysis work spans three areas

A

Strategic Analysis
Business Analysis
IT Systems Analysis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is the POPIT model used for?

A

Shows the views of a business system

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

POPIT

A 
People
Organisation
Processes
Information
Technology
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

POPIT is used for …

A

Gap analysis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Name the three types of core competencies of BA’s

A

Personal Qualities
Business Knowledge
Professional Techniques

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Strategic Analysis road map goes…

A

Internal Analysis
External Analysis
Strategy Implementation
Strategy Map

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Name Two Internal Strategic Analysis Techniques

A

Boston Box
M.O.S.T
Resource Audit

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Name Two External Strategic Analysis Techniques

A

PESTLE

Porter’s 5 Forces

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Name a Strategic Analysis technique which covers both internal and external

A

SWOT

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

M.O.S.T

A

Mission
Objectives
Strategy
Tactics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

SWOT

A

Strengths
Weaknesses
Opportunity
Threats

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Internal SWOT

A

Strengths and Weaknesses

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

External SWOT

A

Opportunities and Threats

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

PESTLE

A 
Political
Economical
Social
Technology
Legal
Environmental
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Porter’s 5 Forces

A

Threat of new entrants
Bargaining Power of buyers
Bargaining power of sellers
Threat of substitute products/services

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Whats in the middle of Porter’s 5 Forces

A

Rivalry among existing competitors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Whats the Business Analysis Process Model acronym

A

ICAED

I Can Always Eat Donuts

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Name each part of the Business Analysis Process Model

A 
Investigate Situation
Consider Perspectives
Analyse needs
Evaluate options
Define requirements
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Name the four boston box quadrants

A

Problem child / wild cat
Star
Cash cow
Dog

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Name the boston box saying

A

Cows are milked
Dogs are buried
Stars get the gold
Wild cats / problem child’s are examined

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Whats the resource audit used for?

A

Assessing and deploying core competencies regarding resources

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Name some tangible resources

A 
Physical
Financial
Human
Information
Time
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

Name some intangible resources

A

Know how

Reputation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

How is SWOT correctly used

A

Needs to be used after PESTLE / MOST / Resource Audit / Porter’s 5 Forces

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

What’s in the middle of the BBS (Balanced Business Scorecard)

A

Mission/Vision + Strategy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

What is BBS used for…

A

Clarifies CSF + KPI’s

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Name the 4 inputs for the balanced business scorecard

A

Customer
Financial
Internal Business Process
Learning + Growth

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

What are CSFs

A

Things that the business needs to get right to succeed

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

What are KPIs

A

Things to measure to find out how well the business is doing

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

SMART

A 
Specific
Measurable
Achievable 
Realistic
Time-framed
37
Q

PESTLE factors can…

A

impact objectives, strategies, tactics

identify opportunities and threats

38
Q

Porter’s 5 forces impact…

A

strategies and tactics

39
Q

Boston box is used primarily for…

A

assigning resources in tactical projects

40
Q

Mission and objectives give the context for defining…

A

BBS factors

41
Q

Mission and objectives may help identify…

A

CSFs + KPIs

42
Q

BBS factors identify additional…

A

CSFs + KPIs

43
Q

Name Isaksen & Treffinger’s approach to problem solving

A
  1. Mess finding
  2. Data finding
  3. Problem finding
  4. Idea finding
  5. Solution finding
  6. Acceptance finding
44
Q

Isaksen & Treffinger’s approach to problem solving acronym

A

MD PISA

  1. Mess finding
  2. Data finding
  3. Problem finding
  4. Idea finding
  5. Solution finding
  6. Acceptance finding
45
Q

Interview Advantages

A

Develop rapport

Make contact with stakeholders

46
Q

Interview Disadvantages

A

Time consuming

Information must be verified

47
Q

Interview structure

A

Who?
Why?
What?
When and where?

48
Q

Name the 5 different observation techniques

A 
Formal observation
Informal observation
Shadowing
Protocol Analysis
Ethnographic study
49
Q

What is the difference from formal/informal observation

A

Formal observation is when staff are prepared

50
Q

What is shadowing

A

Following a staff member for a period of time, good for uncovering tacit knowledge.

51
Q

What is protocol analysis

A

Asking users to describe each step of a task

52
Q

Ethnographic study is…

A

when you spend an extended time following users/staff to gather data. This is expensive as it takes time.

53
Q

What are the advantages of observation techniques?

A

Elicit tacit information
Collect factual information
Easy to understand problems/difficulties faced by staff member

54
Q

What are the disadvantages of observation techniques?

A

Time-consuming

Might not see the full picture

55
Q

What are the advantages of workshops?

A

Stakeholders feel ownership
Easy to resolve issues
Team understand each other

56
Q

What are the disadvantages of workshops?

A

Hard to schedule
Hidden agendas
Group must be empowered
Needs 7-12 people

57
Q

How to plan a workshop

A

Set clear objectives
Identify stakeholders
Decide rules

58
Q

How to prepare a workshop

A

Send invitations
Check venue
Get tech ready

59
Q

How to conduct a workshop

A

Run a brainstorm
Select and validate contributions
Review findings
Repeat

60
Q

How to follow up a workshop

A

Document the output/actions
Distribute the documentation
Request feedback

61
Q

Name some up to 6 discovery techniques for workshops

A 
Round robin
Brainstorming
Brain writing
Post-it exercise
Stepwise refinement
Breakout groups
62
Q

Name up to 7 documentation/visualisation techniques for workshops

A 
Process models
Rich pictures
Mind maps
Context diagrams
User stories
Use case diagrams
Task scenarios
63
Q

Whats a hothouse workshop

A

Think hackathon

64
Q

What are focus groups

A

Tend to be for marketing and research in a specific area

65
Q

What are scenario investigation techniques

A

Think an insurance salesman selling a worst case scenario

66
Q

How to document scenario investigation techniques

A

Story boards / Activity Diagrams / Use case descriptions

67
Q

Scenario Advantages

A

Many problems for tacit knowledge are addressed

Uncovers tacit knowledge

68
Q

Scenario Disadvantages

A

Can be time-consuming to develop

Can become complex

69
Q

What are the three main types of prototyping

A

Paper
Partial
Fully working

70
Q

What are the six p’s in fishbone diagrams

A 
People
Place
Processes
Physical evidence
Product
Performance
71
Q

Ishikawa diagrams aka…

A

Fishbone diagrams

72
Q

What are the alternative four m’s in fishbone diagrams

A

Manpower
Machines
Methods
Materials

73
Q

Fishbone diagrams are used to

A

Discover underlining causes to problems

74
Q

What are the four m’s in fishbone diagrams

A

Manpower
Machines
Measures
Methods

75
Q

What do all stages of the BA approach have to relate to?

A

Business strategies + tactics

76
Q

Whats the process for developing scenarios

A
  1. Identify task
  2. Identify steps/sequence
  3. Define controls
  4. Identify exception situations
77
Q

Advantages of Prototyping

A

Validate system requirements
Demo look and feel
Clarify uncertainty
Help identify new requirements

78
Q

Disadvantages of Prototyping

A

Expectations raised

Cycle can spin out of control

79
Q

Questionnaires are composed of…

A

Heading
Classification
Data

80
Q

Advantages of Questionnaires

A

Large audience
Uncover common problems
Determine attitudes

81
Q

Disadvantages of Questionnaires

A

Needs to be incentivised
Takes skill
Must be focused

82
Q

What are Special Purpose Records (SPRs)

A

Think me counting how many ‘on call’ instances we get in work

83
Q

Advantages of (SRPs)

A

Provides data about problems
Avoids problems with observation
Effective use of time

84
Q

Disadvantages of (SRPs)

A

Can be inaccurate

Can be forgotten about

85
Q

Name 4 quantitative investigation techniques

A

Activity sampling
Document analysis
Special purpose records
Questionnaires

86
Q

What is Activity Sampling

A

Timing exercises to see how long they take

87
Q

What are spaghetti diagrams

A

Use to map a persons movements, could be use to design a kitchen layout

88
Q

What is document analysis

A

Just reading about a company

BCS Business Analysis (7 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions