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PM COPY > Chp 10 > Flashcards

Chp 10 Flashcards

1
Q

Project members should either have strong technical skills or soft skills.

A

False;

need both

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2
Q

Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications.

A

True

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3
Q

People have different personality traits that often affect their communication preferences.

A

True

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4
Q

Rarely does the receiver interpret a message exactly as the sender intended.

A

True

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5
Q

Geographic location and cultural background have no impact on communications.

A

False;

have a BIG impact

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6
Q

It is extremely important to document any changes in technical specifications that might affect product performance.

A

True

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7
Q

Communication becomes simpler when you increase the number of team members.

A

False;

becomes complex

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8
Q

In a project, communicating badly exponentially increases the possibility of making mistakes.

A

True

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9
Q

The communications management plan varies with the needs of the project.

A

True

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10
Q

Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable.

A

True

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11
Q

Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when.

A

True

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12
Q

Status reports can take various formats depending on the stakeholders’ needs.

A

True

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13
Q

A facilitator can help the team solve any communication problems.

A

True

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14
Q

Good information technology project managers must have strong technical and communication skills.

A

True

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15
Q

Do not have a meeting if there is a better way of achieving the objective at hand.

A

True

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16
Q

Minutes must be a comprehensive report of the meeting that was scheduled.

A

False;

short and focused

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17
Q

The email is the most appropriate medium for all types of communications

A

False;

not most appropriate

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18
Q

The project summary report is a summary of all the lessons-learned reports.

A

True

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19
Q

Improving an organization’s ability to communication is an easy process.

A

False;

takes a lot of time, work, patience

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20
Q

_____ involves determining the information and communications needs of the stakeholders.

A

Planning communications

21
Q

The output of the _____ process is a communications management plan.

A

planning communications

22
Q

Managing communications is part of the _____ process of the project communication management.

A

executing

23
Q

As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with?

A

Call Phil in for a private meeting to appreciate his work.

24
Q

Research has indicated that in a face-to-face interaction, _____ percent of information is through body language.

A

58%

25
Q

Which of the following methods of communication is likely to be most effective for conveying sensitive or important information?

A

Short face-to-face meetings

26
Q

As the number of people involved in a project _____, the complexity of communications _____.

A

increases, increases

27
Q

The formula to determine the number of communication channels is _____, where n is the number of people involved.

A

n (n-1)/2

28
Q

Using the formula for calculating the number of communication channels, how many channels would two people require?

A

1

29
Q

Using the formula for calculating the number of communication channels, how many channels would five people require?

A

10

30
Q

A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members.

A

5

31
Q

Which of the following is true of a project communications plan?`

A

The communications plan should be part of the overall project management plan.

32
Q

An example of push communication is _____.

A

Voice mails

33
Q

An example of pull communication is _____

A

blogs

34
Q

Which of the following is true of push communication?

A

Information is sent to recipients without their request.

35
Q

Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders?

A

Meetings

36
Q

According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is “excellent” for encouraging creative thinking.

A

e-mail

37
Q

According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most appropriate medium for giving complex instructions.

A

meeting

38
Q

According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most inappropriate medium for addressing negative behavior.

A

Meeting

39
Q

_____ address where the project stands in terms of meeting scope, time, and cost goals.

A

Status reports

40
Q

____ describe where the project stands at a specific point in time.

A

Status reports

41
Q

____ describe what the project team has accomplished during a certain period.

A

Progress reports

42
Q

____ predict future project status and progress based on past information and trends.

A

Forecasts

43
Q

Which of the following questions is typically addressed by a project forecast?

A

How much more money will be needed to complete the project?

44
Q

E-mail communication is most suited for:

A

communicating routine information.

45
Q

A(n) _____ is a Web site that enables anyone who accesses it to contribute or modify Web page content.

A

wiki

46
Q

the _____ line for any e-mail messages you write should clearly state the intention of the e-mail.

A

subject

47
Q

Which of the following is a guideline that project managers should follow when communicating with their teams through e-mail?

A

If the entire message can fit in the subject line, put it there.

48
Q

he items discussed in a(n) _____ include reflections on whether project goals were met, whether the project was successful or not, the causes of variances on the project, the reasoning behind corrective actions chosen, the use of different project management tools and techniques, and personal words of wisdom based on team members’ experiences.

A

lessons-learned report

49
Q

_____ are a complete set of organized project records that provide an accurate history of the project.

A

Project archives

PM COPY (11 decks)

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