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PM COPY > Chp 8 > Flashcards

Chp 8 Flashcards

1
Q

The quality assurance process involves taking responsibility for quality throughout the project’s life cycle.

A

True

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2
Q

Validated changes and validated deliverables are the outputs of the quality assurance process.

A

False;

quality control process not quality assurance process

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3
Q

The design of experiments technique cannot be applied to project management issues such as cost and schedule trade-offs.

A

False;

CAN be applied

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4
Q

Customer requirements are an important aspect of the quality planning process.

A

False;

?!?!?

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5
Q

Reliability is the ability of a product or service to perform as expected under deviant conditions.

A

False;

under NORMAL conditions

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6
Q

Project managers are ultimately responsible for quality management on their projects.

A

True

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7
Q

Only in-house auditors can perform quality audits.

A

False;

in house and third parties

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8
Q

Products that are accepted by project stakeholders are considered to be validated deliverables.

A

True

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9
Q

A run chart is a bar graph that depicts data points and their order of occurrence.

A

False;

a LINE Chart

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10
Q

Using Six Sigma principles is an organization-wide commitment and all employees must embrace its principles.

A

True

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11
Q

The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.

A

True

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12
Q

The term sigma means median.

A

False;

Sigma= Standard Deviation

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13
Q

Testing as a stage is important only at the end of an information technology product development.

A

False;

at every phase

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14
Q

Integration testing involves testing of each individual component to ensure that it is as defect-free as possible.

A

False;

test functionally grouped components

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15
Q

In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.

A

True

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16
Q

DeMarco and Lister’s study on organizations and productivity found direct correlations between productivity and programming language, years of experience, and salary.

A

False;

found no correlation

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17
Q

Gantt charts cannot be used to aid project quality management.

A

False;

CAN be used

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18
Q

____ means the project’s processes and products meet written specifications.

A

Conformance to requirements

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19
Q

_____ means that a product can be used as it was intended.

A

Fitness for use

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20
Q

Process improvement plan, quality metrics, and quality checklists are the outputs of the _____ process of project quality management.

A

planning quality management

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21
Q

A _____ is a standard of measurement in quality management.

A

metric

22
Q

The _____ process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling.

A

quality control

23
Q

Performing quality assurance is a subprocess of the _____ process of project quality management.

A

executing

24
Q

Validated changes and validated deliverables are the outputs of the _____ subprocess of project quality management.

A

monitoring and controlling

25
Q

_____ is a technique that helps identify which variables have the most influence on the overall outcome of a process.

A

Design of experiments

26
Q

_____ is the degree to which a system performs its intended function.

A

Functionality

27
Q

_____ are the system’s special characteristics that appeal to users.

A

Features

28
Q

_____ addresses how well a product or service performs the customer’s intended use.

A

Performance

29
Q

_____ is the ability of a product or service to perform as expected under normal conditions.

A

Reliability

30
Q

_____ addresses the ease of performing maintenance on a product.

A

Maintainability

31
Q

_____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.

A

Benchmarking

32
Q

____ refers to action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations.

A

Rework

33
Q

_____ correct(s) or prevent(s) further quality problems based on quality control measurements.

A

Process adjustments

34
Q

A _____ is a graphic display of data that illustrates the results of a process over time.

A

control chart

35
Q

_____ help users to identify the vital few contributors that account for most quality problems in a system.

A

Pareto charts

36
Q

_____ involves choosing part of a population of interest for inspection.

A

Statistical sampling

37
Q

Six Sigma’s target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities.

A

3.4

38
Q

Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called _____.

A

DMAIC

39
Q

Important tools used in the _____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data.

A

define

40
Q

An important tool used in the _____ phase of the DMAIC process is the fishbone or Ishikawa diagram.

A

analyze

41
Q

A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed).

A

normal distribution

42
Q

A(n) _____ is any instance where the product or service fails to meet customer requirements.

A

defect

43
Q

The _____ is a measure of quality control equal to 1 fault in 1 million opportunities problems.

A

six 9s of quality rule

44
Q

A(n) _____ is done to test each individual component (often a program) to ensure that it is as defect-free as possible.

A

unit test

45
Q

____ is an independent test performed by end users prior to accepting the delivered system.

A

User acceptance testing

46
Q

Which of the following is one of Deming’s 14 Points for Management?

A

Eliminate the annual rating

or merit system.

47
Q

One of Juran’s ten steps to quality improvement states that:

A

an organization should build awareness of the need and opportunity for improvement.

48
Q

___ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.

A

Crosby

49
Q

_____, a quality system standard is a three-part, continuous cycle of planning, controlling, and documenting quality in an organization.

A

ISO 9000

50
Q

_____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range.

A

Appraisal cost

51
Q

_____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.

A

External failure cost

52
Q

_____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.

A

CMMI

PM COPY (11 decks)

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