Introduction Flashcards
What are the qualities that determine job success?
Self-awareness, resilience, motivation, interpersonal sensitivity, influence, decisiveness, integrity.
What is self-awareness?
Your ability to control and to understand your own feelings.
What is resilience?
Your ability to work under pressure and to cope with changing demands.
What is motivation?
How much energy and effort you’re prepared to put in to achieve your goals.
What is interpersonal sensitivity?
Your awareness of the needs and feelings of others and the ability to use it effectively in interactions and decision-making.
What is influence?
How well you are able to persuade others to agree with your point of view.
What is decisiveness?
The ability to arrive to a decision when faced with ambiguous information.
What is integrity?
Your willingness to do what is right and to stick to a course of action.
How do you achieve emotional control? (2)
- Understand and control yourself
- > self-awareness and self management
- Understand and control others
- > social awareness and relationship management
What are the components of self-awareness? (3)
- Emotional self-awareness: reading one’s own emotions and recognising their impact
- Accurate self-assessment: knowing one’s strengths and limits
- Self-confidence: a second sense of one’s self-worth and capabilities
What are the components of self-management? (6)
- Emotional self-control: keeping disruptive emotions and impulses under control
- Transparency: displaying honesty and integrity; trustworthiness
- Adaptability: flexibility in adapting to changing situations or overcoming obstacles
- Achievement: the drive to improve performance to meet inner standards of excellence
- Initiative: readiness to act and seize opportunities
- Optimism: seeing the upside in events
What are the components of social awareness? (3)
- Empathy: sensing other’s emotions, understanding their perspective, and taking active interest in their concerns
- Organizational awareness: reading the currents, decision networks, and politics at the organisational level
- Service: recognising and meeting follower, client, or customer needs
What are the components of relationship management? (7)
- Inspirational leadership: guiding with a compelling vision
- Influence: wielding a range of tactics for persuasion
- Developing others: bolstering other’s abilities through feedback and guidance
- Change catalyst: initiating and leading in new direction
- Conflict management: resolving disagreements
- Building bonds: cultivating a web of relationships
- Teamwork and collaboration: cooperation, team building
What is the job of a consultant in an organization?
To give an organisational objective: the source of motivation.