Introduction

Question 1

What are the qualities that determine job success?

Answer 1

Self-awareness, resilience, motivation, interpersonal sensitivity, influence, decisiveness, integrity.

Question 2

What is self-awareness?

Answer 2

Your ability to control and to understand your own feelings.

Question 3

What is resilience?

Answer 3

Your ability to work under pressure and to cope with changing demands.

Question 4

What is motivation?

Answer 4

How much energy and effort you’re prepared to put in to achieve your goals.

Question 5

What is interpersonal sensitivity?

Answer 5

Your awareness of the needs and feelings of others and the ability to use it effectively in interactions and decision-making.

Question 6

What is influence?

Answer 6

How well you are able to persuade others to agree with your point of view.

Question 7

What is decisiveness?

Answer 7

The ability to arrive to a decision when faced with ambiguous information.

Question 8

What is integrity?

Answer 8

Your willingness to do what is right and to stick to a course of action.

Question 9

How do you achieve emotional control? (2)

Answer 9

1. Understand and control yourself
   
   • > self-awareness and self management
2. Understand and control others
   
   • > social awareness and relationship management

Question 10

What are the components of self-awareness? (3)

Answer 10

1. Emotional self-awareness: reading one’s own emotions and recognising their impact
2. Accurate self-assessment: knowing one’s strengths and limits
3. Self-confidence: a second sense of one’s self-worth and capabilities

Question 11

What are the components of self-management? (6)

Answer 11

1. Emotional self-control: keeping disruptive emotions and impulses under control
2. Transparency: displaying honesty and integrity; trustworthiness
3. Adaptability: flexibility in adapting to changing situations or overcoming obstacles
4. Achievement: the drive to improve performance to meet inner standards of excellence
5. Initiative: readiness to act and seize opportunities
6. Optimism: seeing the upside in events

Question 12

What are the components of social awareness? (3)

Answer 12

1. Empathy: sensing other’s emotions, understanding their perspective, and taking active interest in their concerns
2. Organizational awareness: reading the currents, decision networks, and politics at the organisational level
3. Service: recognising and meeting follower, client, or customer needs

Question 13

What are the components of relationship management? (7)

Answer 13

1. Inspirational leadership: guiding with a compelling vision
2. Influence: wielding a range of tactics for persuasion
3. Developing others: bolstering other’s abilities through feedback and guidance
4. Change catalyst: initiating and leading in new direction
5. Conflict management: resolving disagreements
6. Building bonds: cultivating a web of relationships
7. Teamwork and collaboration: cooperation, team building

Question 14

What is the job of a consultant in an organization?

Answer 14

To give an organisational objective: the source of motivation.