Introduction Flashcards

1
Q

What are the qualities that determine job success?

A

Self-awareness, resilience, motivation, interpersonal sensitivity, influence, decisiveness, integrity.

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2
Q

What is self-awareness?

A

Your ability to control and to understand your own feelings.

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3
Q

What is resilience?

A

Your ability to work under pressure and to cope with changing demands.

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4
Q

What is motivation?

A

How much energy and effort you’re prepared to put in to achieve your goals.

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5
Q

What is interpersonal sensitivity?

A

Your awareness of the needs and feelings of others and the ability to use it effectively in interactions and decision-making.

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6
Q

What is influence?

A

How well you are able to persuade others to agree with your point of view.

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7
Q

What is decisiveness?

A

The ability to arrive to a decision when faced with ambiguous information.

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8
Q

What is integrity?

A

Your willingness to do what is right and to stick to a course of action.

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9
Q

How do you achieve emotional control? (2)

A
  1. Understand and control yourself
    • > self-awareness and self management
  2. Understand and control others
    • > social awareness and relationship management
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10
Q

What are the components of self-awareness? (3)

A
  1. Emotional self-awareness: reading one’s own emotions and recognising their impact
  2. Accurate self-assessment: knowing one’s strengths and limits
  3. Self-confidence: a second sense of one’s self-worth and capabilities
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11
Q

What are the components of self-management? (6)

A
  1. Emotional self-control: keeping disruptive emotions and impulses under control
  2. Transparency: displaying honesty and integrity; trustworthiness
  3. Adaptability: flexibility in adapting to changing situations or overcoming obstacles
  4. Achievement: the drive to improve performance to meet inner standards of excellence
  5. Initiative: readiness to act and seize opportunities
  6. Optimism: seeing the upside in events
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12
Q

What are the components of social awareness? (3)

A
  1. Empathy: sensing other’s emotions, understanding their perspective, and taking active interest in their concerns
  2. Organizational awareness: reading the currents, decision networks, and politics at the organisational level
  3. Service: recognising and meeting follower, client, or customer needs
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13
Q

What are the components of relationship management? (7)

A
  1. Inspirational leadership: guiding with a compelling vision
  2. Influence: wielding a range of tactics for persuasion
  3. Developing others: bolstering other’s abilities through feedback and guidance
  4. Change catalyst: initiating and leading in new direction
  5. Conflict management: resolving disagreements
  6. Building bonds: cultivating a web of relationships
  7. Teamwork and collaboration: cooperation, team building
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14
Q

What is the job of a consultant in an organization?

A

To give an organisational objective: the source of motivation.

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