Ch2- Perceptions and Emotions Flashcards
Perception
- How individuals organize, select, and interpret, their impressions to give meaning to the environment
- (your brain’s filter - what gets in and doesn’t?)
- People don’t make decision on reality, but perception of reality
Influencing Perceptions
- Situation (time, work, social setting) - ex late for a party vs for work
- Target (novelty, sound, background) - ex your outgoing friend is suddenly withdrawn
- Perceiver (attitude, motives, experience, expectations) - ex interpret “have a great meeting”
Organizational citizenship Behavior (OCB)
Discretionary behaviour that not’s part of the formal job but contributes to the organization
Ex - helping a new trainee, cleaning up,
Counterproductive work behavior (CWB)
Behaviours that (in)directly harm organization
- Production deviance - telling other to slow down
- Property deviance - stealing
- Political deviance
- Personal aggression
Absenteeism
- employees who don’t show up to work
Presenteeism
-There at work physically but not fully functioning
Ex- mental health, physical health, social media
Turn over Rate
Rate employees leave and are replaced
Is expensive!
- Processing termination
- Recruiting- ad., resumes , interviews
- Training, official and unofficial
- Lost productivity and increased supervisor costs
Turn over Rate
Rate employees leave and are replaced
Is expensive!
- Processing termination
- Recruiting- ad., resumes , interviews
- Training, official and unofficial
- Lost productivity and increased supervisor costs
Attribution Theory
When people observe a behaviour, they attempt to determine the cause of
- Internal - the person is responsible
- External- factors that affect them
Often ourselves vs others
Based off
- Disticteveness
2. Consensus
3. Consistency
Fundamental Attribution error
Tend to underestimate external factors and over estimate internal
Ex- someone cuts you off
-Poor sales could be market but we attribute to bad sales techniques
Self serving bias
When we succeed - tend to focus on internal
When we fail - tend to focus on external
Selective perception
Take in what you believe and filter out anything else
Halo effect
You know one thing about a person, and then make assumptions about the rest of the characteristics
Contrast Effect
Person’s evaluation is based by comparisons
Recency / Primacy effect
Remember the first, or last info
Especially for competitions
