troubleshooting

Question 1

How would you navigate to the configuration page?

Answer 1

ensemble/interoperability
configure
production

or

ensemble/interoperability
list 
productions
select production
open

Question 2

if a business operation has a purple circle next it, what does this mean?

Answer 2

retrying

Question 3

if a business operation has a red circle next it, what does this mean?

Answer 3

error

Question 4

if a business operation has a yellow circle next it, what does this mean?

Answer 4

inactive

Question 5

If failure timeout is set to -1, when will it stop retrying?

Answer 5

Never

Question 6

if a business operation has a gray circle next it, what does this mean?

Answer 6

disabled

Question 7

While troubleshooting, you notice messages are not being successfully sent to the outbound system. What settings might be the cause

Answer 7

ip address

port

Question 8

Where would you go to get more information about a business operation that encountered an error?

Answer 8

log tab

Question 9

How would you navigate to the event log from a production?

Answer 9

select the desired component
log tab
event viewer

Question 10

How would you list all errors in the event log?

Answer 10

reset
check the error box in event types
search

Question 11

How would you navigate to the event log from the management portal?

Answer 11

ensemble/interoperability
view
event log

Question 12

What part of the Event Log graphically shows the flow of a message, including where any Event Log entries were created?

Answer 12

visual trace

Question 13

How would you access the visual trace for a message?

Answer 13

from the message viewer click on the session number

or

highlight the desired message
trace tab
view full trace

Question 14

what symbol indicates an error in the visual trace?

Answer 14

a red diamond

Question 15

What are possible message statuses that could be displayed in the message viewer?

Answer 15

Completed
Error
Queued
Delivered
Suspended

Question 16

In the message viewer how would you search for messages that originated from a business process or operation?

Answer 16

change the type dropdown from session start to all

Question 17

What should you look for when troubleshooting with the message viewer?

Answer 17

Messages with a status of Error, Queued, Delivered, or Suspended.
Messages with an incorrect message structure in the Contents tab.
Visual Traces with error, warning, or alert Event Log entry indicators.

Question 18

How are messages in the message viewer sorted?

Answer 18

Chronologically with the newest messages on top

Question 19

What message status(es) indicate a potential problem?

Answer 19

Error
Queued
Delivered
Suspended

Question 20

How would you determine how many messages are awaiting processing for a business operation?

Answer 20

highlight the business operation
click on the queue tab
go to queues

Question 21

Where would you abort or suspend a message?

Answer 21

Queues

Question 22

What is the danger in aborting a message?

Answer 22

destroys first in first out ordering

Question 23

where can you work with active messages?

Answer 23

queues

jobs page

Question 24

What could a high queue count indicate?

Answer 24

a communication issue

Question 25

How would you navigate to queues from the management portal?

Answer 25

ensemble/interoperability
monitor
queues

Question 26

How can you tell if a queue count is abnormal?

Answer 26

You need a clear understanding of what is considered a normal queue count for each queue in your production.

Question 27

True or False: The active message is first in the queue.

Answer 27

False

The active message is not in the queue

Question 28

Where would you find an active message?

Answer 28

the Queues page,
the Jobs tab,
or the Jobs page.

Question 29

How would you navigate to the jobs page from a production?

Answer 29

highlight the appropriate business component
jobs tab
go to jobs

Question 30

what information is available on the jobs tab?

Answer 30

os id of the cpu job handling the message
status of the business component
adapter state
message id of the active message

Question 31

What actions may be taken on a message from the jobs tab?

Answer 31

abort
suspend
stop

Question 32

What does a status of dequeuing on the jobs page mean?

Answer 32

the component is not currently processing a message and is ready to handle a new message

Question 33

What status would you expect from a business service with a properly working inbound tcp adapter?

Answer 33

running

Question 34

How would you navigate to the jobs page from the management portal?

Answer 34

ensemble/Interoperability
Monitor
Jobs

Question 35

On the jobs page, what could an entry in the active message column indicate and why?

Answer 35

An issue since most messages are handled in a few milliseconds

Question 36

Most business components that are running normally have a status of

Answer 36

dequeuing

Question 37

What job status indicates that a business component is having trouble shutting down?

Answer 37

Quiescent

Question 38

What job status indicates an error?

Answer 38

error

Question 39

what job status would you expect for a business component with an unusually high load?

Answer 39

running

Question 40

How would you access the production monitor?

Answer 40

ensemble/interoperability
monitor
production monitor

Question 41

what links are available in the production monitor

Answer 41

configure production
event log
queue contents
recent errors
message viewer