Global Talent Management Flashcards

1
Q

MNEs & Internationalization. What are the three different approaches?

A
  1. Ethnocentric
  2. Polycentric
  3. Geocentric
  4. Regiocentric
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2
Q

What is Ethnocentric approach?

A

HQ –> Subsidiary

  • Home country orientated 🡪 orientated toward HQ & main control from HQ (= dominate)
  • Managers tend to be from the home country (headquarters of the organisation)
  • Home country policies and practices are likely to be used in the subsidiaries 🡪 policies & practices more consistent in national companies
  • Knowledge from the home country is seen as the most useful
  • The organisation tries to replicate the corporate culture
  • Consistency gained across subsidiaries 🡪 global consistency
  • Economies of scale may be gained as subsidiaries adopt the same practice 🡪 economies of scale because they use it everywhere
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3
Q

What is Polycentric approach?

A
  • Host country orientated 🡪 more local focused
  • Host country nationals will usually fill management positions
  • Managers usually report to the parent company (headquarters) but have autonomy to make decisions
  • There is not an exact corporate culture 🡪 different cultural outlook
  • HR policies and procedures are usually adapted from the parent company (HQ) so that they are more in line with requirements of the subsidiary and the context in which it is situated 🡪 these are usually adapted or not
  • Limited controls/interventions from parent company
  • Fewer language and cultural barriers
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4
Q

What is the geocentric approach?

A

HQ Subsidiary

  • collaborative approach between the parent company & its subsidiaries 🡪 dialogue between home & host
  • Managers usually have previous international management experience
  • Communication and more interactions.
  • Looks for the best person for a specific job, regardless of country of origin
  • Facilitates the development of an international team of employees
  • best person but also best approach
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5
Q

What is the regiocentric approach?

A
  • Big HQ multinational responsible for the whole region
  • Hybrid approach
  • Recognition that national cultures are influenced by regional cultures 🡪 do recognize needs to some degree but not very local; it is very hybrid
  • Allows balance and control
  • Could be only a co-ordinating role
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6
Q

Which strategy to choose?

A

Balance between local & global: global integration & strong brand focus.
E.g. McDonalds: Brand focused 🡪 very strong
To some degree adapted local content focused

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7
Q

How to choose the strategy?

A

It is a question between Global integration vs. Local responsiveness.
- Global: Desire to control control from HQ
Recruit people you want to recruit

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8
Q

What is global integration?

A
  • It requires controlling policies and procedures to ensure uniformity.
  • It is likely to restrict local creativity and development.
  • As time goes on, more and more controls are needed.
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9
Q

What is local responsiveness?

A
  • It allows more autonomy at a local level, but brings the risk that the global brand is diluted and subsidiaries operate entirely separately.
  • If global coordination is important, differentiation can damage this.
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10
Q

What are the factors influencing the decision between local responsiveness and global integration? (Taylor et al., 1996)

A
  • How different factors influence strategic behaviour at HQ? (Ethnocentric, polycentric, geocentric or regiocentric)
  • Multifaceted complex
  • Top managers beliefs ( philosophy, strength of cultural beliefs etc.)
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11
Q

What are the factors influencing the decision for global integration?

A
  • Operational integration
    E.g. product consistency, processes need to be consistent (by training people similarly)
  • Strategic coordination
    Some functions might be integrated (e.g. R&D) but others may not (e.g. Sales)
    E.g. Global R&D and local Sales @ Samsung
  • Multinational customers
    Multinational customers can compare prices and products worldwide so consistency is essential
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12
Q

What are the factors influencing the decision for local responsiveness?

A
  • Market demands
    If demand is from local market or customization is required
  • Legislative demands
    Local legislation may require operations to be tailored (because legislations differ)
  • Political demands (this is about political expectations)
    Political pressures may created barriers to entry for MNEs so local subsidiaries with host country nationals may be needed
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13
Q

What are the other factors influencing the decision?

A
  • Country of origin:
    e.g. Japan and US have tendency for centralised control (ethnocentric), less in European MNEs
  • Nature of subsidiary country:
    Answers the question: why are we based at that country?
    e.g. available workforce, rules & regulations
  • Type of industry:
    e.g. banking & finance tend to be more ethnocentric (thus more HQ)
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14
Q

How to align SHRM orientation to international strategy - Taylor et al. (1996)?

A
  1. Exportive 🡪 Best practice HR
    - Wholesale transfer of HR practices from HQ to subsidiary.
    - High internal consistency but low external consistency
    Aligned to ethnocentric strategy.
  2. Adaptive 🡪 Best fit HRM
    - Local HR practices reflect local environment
    - Low internal consistency with HQ and other subsidiaries, but high external consistency with external environment.
    - Almost no transfer of HR philosophy to subsidiary.
    Aligned to polycentric (or regiocentric) strategy.
  3. Integrative 🡪 Balance
    - Takes the “best” from HQ and local situation (balancing between best practice & best fit HRM)
    - Focus on global integration with some recognition of local needs.
    - High internal consistency, moderate external consistency.
    - Aligned to geocentric strategy.
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15
Q

What is the best strategy?

A
Best strategy?
 🡪 Balance
- Local 🡪 more adaptive
- Global 🡪 if we want to be consistent 🡪 more ethnocentric 
- Middle 🡪 integrative HRM
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16
Q

Who are expatriates and why are they important?

A
  • Expatriates = a person temporarily or permanently residing in a country other than their own (e.g. Sent from HQ to subsidiary).
  • Research suggests that large corporations who employ large numbers of expats are more successful.
  • The nature of expats is changing:
    More woman
    More ‘dual-career couples’
    More highly educated
    Technology means fewer expats needed (?) 🡪 not really the case.

-Parent: Dutch expatriate
Host: Chinese expatriate
Third: Neither Dutch or Chinese.

17
Q

What are the pros and cons of Parent-country nationals? (PCNs)

A
Pro's:
- Familiarity with organization’s culture and ways of working
- Strengthens ties with HQ
- Technical & managerial competence
Cons
- Difficulties in adapting (cultural, economic, language, etc.)
- Excessive costs
- Work-life (family issues)
18
Q

What are the pros and cons of Host-country nationals (HCNs)?

A
Pros:
- Familiarity with local context (internal and external)
- Lower costs
- Provides opportunities for locals
- More responsive to local context
Cons:
- Difficulty in exerting control from HQ
- Communication issues?
- Lack of opportunity for PCNs to gain international experience
19
Q

What are the pros and cons of third-country nationals?

A

Pros:
- Best compromise (local/global)
- Focus is often on international skills and experience
- Usually less expensive
Cons:
- Bring a third culture to challenges?
- Still means lack of development for PCNs and HCNs

20
Q

What are the criteria for expat selection? (Goal is performance, integration & retention)

A
Factors for expat success (Arthur & Bennet, 1995):
1. Knowledge and Motivation (job knowledge & intrinsic motivation)
2. Relational skills
3. Flexibility & adaptability
4. Family situation (most important)
5. Cultural openness (cultural IQ)
2 important questions:
1. When important?
2. Why important?
21
Q

What about the family situation? Black and Stephens (1989) & Shaffer (2001)

A
  • Expats are more likely to adjust (and remain) if their spouse is also well adjusted
  • Family conflict can be negative particularly in expat context: Conflict between work and family life positively predicts expats intention to leave
22
Q

What about previous international experience? Takeuchi et al. (2005)

A
  • Low work adjustment 🡪 prefer longer previous int. work experience
    High adjustment 🡪 prefer shorter previous int. work experience
    Conclusion: over time the previous int. work experience becomes less important
23
Q

What is the complex picture of adaption (Volpone et al., 2018)

A
  • Perceived minority = felt different than the majority
  • HR perspective: we can benefit from people who are more diverse
  • It is about the individual, climate, and previous experience.
24
Q

What are the key messages from selection of expat assignees?

A

Key message 1: Previous experience helps to adapt.

  • When individuals have experience of being a minority in their home country, they adopt better to their host country culture.
  • This is important because people adapt (acculturation) they experience better well-being and are less likely to quit.

Key message 2: It is about the individual AND the climate.

  • Acculturation negatively related to intention to quit when individuals are high in cultural intelligence.
  • Acculturation positively related to well-being when there is a strong diversity climate.
25
Q

What is cross-cultural intellienge? (Chen et al., 2010)

A

Cross-cultural intelligence – Chen et al (2010):

  • Cultural self-efficacy: more confident in the ability to adapt
  • Cultural intrinsic motivation: degree of interest in different cultures.
26
Q

What about selection based on big 5? (Caligiuri, 2000)?

A

Selection based on Big 5 – Caligiuri (2000):

  • Conscientiousness= Higher performances
  • Extraversion = more social
  • Agreeableness = more adaptive and less likely to quit
27
Q

How to integrate and develop expats?

A
In the face of
Socialisation challenges: e.g. the challenges faced living and studying abroad
- Norms of interaction
- Adapting to new working methods 
- Learning new living habits..
28
Q

How can organizations help people to socialize and adapt? – Kraimer & Wayne (2004)

A
  1. Career Support
    - Job focused
    - Helping people with ‘what is their role?’ & setting goals
    - Norms in offices
  2. Adjustment Support
    - Very practical
    - Language
    - Food
    - Finding home
    - Long & short term
  3. Financial Support
    - It cost money whether it is a short or long term assignment
    - Costs should not burden the individual.
29
Q

What is the interaction cross-cultural motivation & organizational support received? Chen et al. (2010):

A

Interaction cross-cultural motivation & organizational support received

  • Cross cultural motivation: desire to .., adapt??
  • .Flip side: is there low motivation? 🡪 support is even more important
  • High work adjustment interacts with high subsidiary support.
  • Low work adjustment interacts with low subsidiary support.
30
Q

What kind of stressors do expats face? Firth et al. (2014)

A

Kind of looking at the nature
Left down: kind of stressors, which can help but can also be negative
Challenge stressors: this can help people adjust quickly :perceived levels of workload, time urgency, job responsibility, job complexity)
Hindrance stressors: This is conflicting and are negative predictors 🡪 we should minimize these (perceived levels of red tape, role ambiguity, role conflict, hassles)
Main message: Job design is very important

31
Q

How to develop adaptive skills? Mendenhall & Oddou (1985):

A
  1. SELF-DIMENSION (focus on the self):
    - Reinforcement substitution
    - Stress reduction
    - Technical competence
  2. RELATIONAL DIMENSION
    - Relationship development
    - Willingness to communicate
    This factor is predicted by:
    1) Willingness
    2) Capability
    3) Desire to relate
  3. PERCEPTION DIMENSION
    (how people experience environment)
    - Ability to understand why ‘foreigners’ behave as they do
  4. CULTURAL TOUGHNESS DIMENSION (when there is a big difference between mine & other cultures)
    - Some cultures are more difficult to adjust to than others
    - Partners are more isolated
    - No general indication of gender difference
32
Q

What are the skills for self-dimension?

A
  1. SELF-DIMENSION (focus on the self):
    - Reinforcement substitution: Replacing things which were fun at home with same or similar activities in host culture
    E.g. sport to increase confidence to feel good
    - Stress reduction: Ability to deal with stress importance for expat adjustment. Creating ‘stability zones’ (e.g. meditation, writing, diary, engaging in favourite hobbies) to go to when stressed.
    E.g. adjustment training (diary, hobbies)
    - Technical competence: building confidence in one’s ability to do the task that the expat is assigned
    E.g. organizational support to increase self-confidence
33
Q

What are the adaptive skills for relational dimensions?

A
  1. RELATIONAL DIMENSION
    - Relationship development: Ability to develop long-lasting, meaningful relationships with host country nationals is important for adjustment. Mentors might help.
    Can be a risk
    E.g. mentoring
- Willingness to communicate: confidence and use of host country language is a strong predictor of adjustment. Might not just be actual language (skills) but also culturally appropriate ways of communicating.
This factor is predicted by:
1) Willingness
2) Capability
3) Desire to relate
34
Q

What are the skills for perception dimensions?

A
  • Ability to understand why ‘foreigners’ behave as they do
  • Making correct attributions for behaviour
  • General cultural awareness 🡪 training on this as cultures are different
  • Cultural specific interpersonal skills can be trained (the ability to be non-judgemental and non-evaluative)
35
Q

What are the skills for cultural toughness dimension?

A
  • Some cultures are more difficult to adjust to than others – either where perception of ‘difference’ is bigger, or where culture itself is not as welcoming to outsiders
  • Partners (in a 1982 study it was all wives) felt more isolated on expat assignments
  • No general indication of gender difference but could be a gender difference where gender norms are more different.
36
Q

What are the key messages for global talent management?

A
  • Internal and external factors inform SHRM decisions
  • MNEs need to decide on this balance between HQ and subsidiary (e.g. geocentric)
  • This informs decisions about expat management
  • Selection of expats (i.e. employees to place abroad) is not based on their skills, but also certain behaviors or attributes which are key to success
  • Individual-level factors and organizational support are key for integration.