Chapter 18 Flashcards
competitive advantage
an advantage over competitors gained by offering consumers greater value than competitors do
competitor analysis
the process of identifying key competitors; assessing their objectives, strategies, strengths, and weaknesses, and reaction patterns; and selecting which competitors to attack or avoid
competitive marketing strategies
strategies that strongly position the company against competitors and that give the company the strongest possible strategic advantage
strategic group
a group of firms in an industry following the same or a similar strategy
benchmarking
the process of comparing the company’s prodcuts and processes to those of competitors or leading firms in other industries to identify “best practices” and find ways to improve quality and performance
customer value analysis
analysis conducted to determine what benefits target customers value and how they rate the relative value of various competitors’ offers
market leader
the firm in an industry with the largest market share
market challenger
a runner-up firm that is fighting hard to increase its market share in an industry
market follower
a runner-up firm that wants to hold its share in an industry without rocking the boat
market nicher
a firm that serves small segments that the other firms in an indistry overlook or ignore
competitor-centered company
a company whose moves are mainly based on competitors’ actions and reactions
customer-centered company
a company that focuses on customer developments in designing its marketing strategies adn on delivering superior value to its target customers
market-centered company
a company that pays balanced attention to both customers and competitors in designing its marketing strategies
