Auswendig 100% Flashcards

1
Q

Shared Value = ?

A

Definition: “The concept of shared value can be defined as practices that enhance the competitiveness of a company while simultaneously advancing the economic and social conditions in the communities in which it operates. Shared value creation focuses on identifying and expanding the connections between societal and economic progress.”

  • create returns on investment for the company’s shareholders at the same time as ensuring benefits for the company’s other stakeholders.
  • Put simply: Value creation for all stakeholders (including the company and its shareholders) at the same time!!
  • Opposing to CSR models where positive effects for the company through CSR are seen as greenwashing
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2
Q

How CSV is different from CSR (text)

A

Creating shared value (CSV) should supersede corporate social responsibility (CSR) in guiding the investments of companies in their communities. CSR programs focus mostly on reputation and have only a limited connection to the business, making them hard to justify and maintain over the long run. In contrast, CSV is integral to a company’s profitability and competitive position. It leverages the unique resources and expertise of the company to create economic value by creating social value.

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3
Q

How CSV is different from CSR (table, 6 differences + example)

A

CSR:

  • value: doing good
  • citizenship, philanthropy, sustainability
  • in response to external pressure
  • separate from profit maximization
  • agenda is determined by external reporting
  • Impact limited by corporate footprint and CSR budget
    e. g. buying fair trade

CSV:

  • value: economic and societal benefits
  • joint company and community value creation
  • integral to competing
  • integral to profit maximization
  • agenda is company specific
  • realigns the entire company budget
    e. g. transforming procurement to increase quality
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4
Q

Caroll’s 4 part definition of CSR: description + pyramid

A

Social responsibility consists of 4 components that, when taken together, define what businesses should do. They are not mutually exclusive (schließen sich nicht gegenseitig aus) and are to be treated separately and might overlap to some extent.

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5
Q

Economic Responsibilities

A

To be profitable as a company, minimize cost and maximize sales are at the base of economic responsibilities. Economic performance is the foundation upon which all others rest and is required by the society.

Make a profit consistent with expectations for international businesses;

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6
Q

Legal Responsibilities:

A

It is also required by society to obey the law, because the law mirrors what the country’s society regards as right or wrong. May be different from country to country. Play by the rules of the game.

Obey the law of host countries as well as international law;

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7
Q

ethical responsibilities

A

The ethical responsibilities are not required but expected by society. Ethical responsibilities embrace those activities that are expected or prohibited by society even though they may not be codified into law. To assert ethical leadership, avoid questionable practices or operate above the minimum standard of the law could be examples for the ethical responsibilities.

To what is right, just and fair. Avoid harm.

Be ethical in its practices, taking host-country and global standards into consideration;

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8
Q

Philanthropic Responsibilities:

A

To be a good corporate citizen and improve the quality of life for the society is the aim of these responsibilities. Corporate contributions, to support the community by providing programs or engagement in volunteerism can be examples for the philanthropic responsibilities. To some extent the philanthropic responsibilities are desired and expected by the country’s (!) society.

Be a good corporate citizen, especially as defined by the host country’s expectations.

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9
Q

Vision 1 (Benabou + Tirole)

A

Vision 1: “Win-win” (“doing well by doing good)

  • Idea: CSR makes firm more profitable
  • Explanation: firms often suffer short-term bias (e.g. manager focus on short term profit)
  • CSR is about taking long-term perspective to maximize profits
  • Also, Strategic CSR (s.a., Baron 2001) = socially responsible actions which also increase the corporate value or future profits, e.g. special ethical guidelines that improve the image of a company and activities that increase the demand for its products
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10
Q

Vision 2 (Benabou + Tirole)

A

Vision 2: “Delegated philanthropy (“the firm as a channel for the expression of citizen values”)

  • Idea: Stakeholders are willing to pay money to achieve social goals
  • Explanation: Philanthropy is delegated due to information and transaction costs that are lower for company (e.g. costumers buy fair-trade coffee at Starbucks instead of sending money to farmers)  firms acts prosocial on behalf of stakeholders
  • Corporations profit as they attract customers and workers, improve their image, …
  • this demand for CSR by stakeholders provides incentives for corporations to act good or just to signal doing good (dark side of image concerns), e.g. greenwashing (= disseminating a misleading picture of environmental friendliness)

challenges:
o Free riding: individual vs collective rationality, most people declare themselves willing to pay to improve environment, but attitudes are different when it becomes concrete

o Information: consumers and employees need information about company; data collection or access is needed (e.g. rating agencies or value reports by firms)

o Defining what is socially responsible: e.g. NGOs reselling confiscated ivory will be frowned on by the public for behaving ‘immorally’, even when this move lowers the price of ivory and thereby discourages poachers

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11
Q

Vision 3 (Benabou + Tirole)

A
  • Idea: CSR actions not motivated by stakeholder’s willingness to sacrifice money to do good but by management & board members. E.g. firms donate to charity or institutions the board member likes.
  • Criticized (e.g. by Friedman s.a.) since Board should spent its own money instead of the stakeholders if they care about environment etc.
  • Corporate Governance implications, e.g. a broader mission of company than just maximizing shareholder value implies cost that reduces incentives for investors
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12
Q

General Description Basu+Palazzo

A

Authors propose a model of sensemaking explaining how managers think, discuss, and act with respect to their key stakeholders and the world at large. They also propose a set of cognitive, linguistic, and conative dimensions to identify such an intrinsic orientation that guides CSR-related activities. Recognizing patterns of interrelationships among these dimensions might lead to a better understanding of a firm’s CSR impact.

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13
Q

Sensemaking involves a tripartite view of processes:

A

1) Cognitive
2) Linguistic
3) Conative

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14
Q

Cognitive view

A

implies thinking about the organization´s relationships with its stakeholders and views about the broader world (i.e. the “common good” that goes beyond what’s good for business)
=> What firms think

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15
Q

Linguistic view

A

how the organization explains reasons for engaging in specific activities to others
=> What firms say

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16
Q

Conative view

A

(behavioral disposition = Verhaltensneigung): involves the behavioral posture, the commitment and consistency it shows in conducting activities that impinge on its relationships
=> How firms tend to behave

17
Q

Sensemaking process

A

= What a firm thinks, says and tends to do in relation to others

18
Q

dimensions (plus their characteristics) of the Cognitive View (what firms think)

A

1) Identity Orientation: Individualistic, Relational, Collectivistic
2) Legitimacy: Pragmatic, Cognitive, Moral

19
Q

dimensions (plus their characteristics) of the Linguistic View (what firms say)

A

1) Justification: Legal, Scientific, Economic, Ethical

2) Transparency: Balanced, Biased

20
Q

dimensions (plus their characteristics) of the Conative View (how firms tend to behave)

A

1) Posture: Defensive, Tentative, Open
2) Consistency: Strategically inconsistent, Strategically consistent, Internally inconsistent, Internally consistent,
3) Commitment: Instrumental, Normative

21
Q

What is Conscious Capitalism?

A
  • way of thinking about business that is more conscious of its higher purpose and the impact it has on all stakeholders and the planet
  • is about being conscious why a company exists and how they can create more social value beyond making profits
  • “the best way to maximize profits is not to make them a primary goal of business”

=> business strategy in which the company seeks to create value for all their major stakeholders and (!) the environment/planet
=> „no harm to environment or human“ + consider all stakeholders interests

Case: John Mackey, Whole Foods

22
Q

Conscious Capitalism at Whole Foods?

A

o Made organic food popular in US
o WF contributes to a healthier society providing access to and education about organic food
o They established a fun, friendly and accepting workspace
o Employees were paid for up to 20 hours per year of local community service
o 5%-days where 5% of profits are donated to local charity
o Plus 5% of yearly profit donated as well
o Whole Foods supports local farmers (loans, markets) and sustainable agriculture

23
Q

What is the Triple Bottom Line 3BL?

A

According to the idea of the triple bottom line (3BL)(people, planet, profit), 3 dimensions: economic, social and environmental aspects constitute the basis of sustainability and corporate social responsibility. For sustainability, a company should balance these 3 aspects instead of focusing one one.

24
Q

How did Scotbar follow the triple bottom line?

A
  • Scotbar tried to balance all three aspects (unlike other mining companies who focus only on profit!):
  • New costly, but environmentally friendly mining process => may not be the profit maximizing way but is sustainable
  • Wants to increase the rate of resource utilization and reduce waste -> environmentally friendly
  • Uses sandstone from own quarry on land instead of dredging sand from sea-beds and rivers; plants trees around its mining sites => not harming environment
  • Scotbar used company equipment to safe people in crisis (flood in 2011); allowed waste disposal on its quarry even though they lost revenues => supporting people and government
  • one could argue that they should have known better when they weren’t compensated for missed revenues after the flood. When helping during the flood, they somehow forgot their economic responsibilities. Maybe they didn’t focus enough on the economic aspect.
25
Q

What is social innovation?

A
  • “by using a firm’s core competencies, solutions for important social problems (with the goal of serving the social needs) are worked out in cooperation/partnership with stakeholders such as social organizations”
  • “projects that have true strategic importance for the company”

=> Companies can act in different ways in order to be socially responsible, but their social innovations are always linked to the firm’s core competencies and its ability to create innovations. Social innovations add value to the business and are solutions for social problems at the same time.

Case: HP in Kenya

26
Q

HP in Social Innovation:

A
  • core competencies: HP was the biggest hardware and software provider in the healthcare sector (business area in which HP is strong and where the company was planning to grow)
  • want to provide solution for important social problem: early infant diagnosis process for testing infants for HIV in Kenya
  • partnerships: would help HP to enter the market and gain trust -> Partner: CHAI – Clinton Health Access Initiative, CHAI has already built close relationships with governments
  • HP seeks a different type of engagement than usual with CHAI -> instead of giving them money, HP offers technology, product development, employee engagement, expertise, skills (!!!)
27
Q

How did Social Innovation create value for HP?

A
  • Build future markets where the business can become an important player (HP in healthcare in Kenya)
  • Valuable and unique market insights => develop ideas and products to serve those social needs => new revenue streams
  • Positive media reception => increases brand recognition
  • Foster creation of shared value for all stakeholders including the company itself
28
Q

Greenwashing = ?

A

Greenwashing = disseminating a misleading picture of environmental friendliness and providing misleading information about how the products of a company are more environmentally sustainable. For example, when a company spends more effort on advertising their sustainability actions than on these actions in order to improve the public image and mislead the customers. It’s basically an attempt to profit from the growing demand for sustainable products by signaling to do good. If companies are genuinely green, they will back up their claims with facts.

29
Q

Values of The Body Shop

A

1) Against animal testing
2) Support community trade
3) Improve self esteem
4) Defend human rights
5) Protect the planet

30
Q

Was Body Shop guilty of greenwashing? Yes:

A
  • initial public offering signals that the focus is on finance and not on values
  • profit driven -> acquisition by L’Oréal
  • problems with products; use of chemicals though claimed the products are natural –> not that different from competitions
  • low wages for store workers, no unions
  • only 1.5 percent of pretax profits for charity (=average of US companies)
  • Made it look like CTP has huge impact but only accounted for 1% of selling -> marketing-driven
    => CTP as marketing strategy
  • CTP had some negative impacts on the communities such as the undermining of self-sufficiency and self-dependence (BS omitted this unfavorable part)
  • products contained ingredients tested on animals by other companies
  • values report only in some years (inconsistency)
  • Roddick turned down takeover by Lush because its founder was not ethical enough but agreed to takeover by L’Oreal some years later (L’Oréal is company known for practices that contradict the values of BS and who is partially owned by Nestlé, a company known to be “least responsible”)
31
Q

Method’s mission=?

A
  • Dedication to environmental and social values and health; clean production, use and disposal of all its stylish products
  • They want to provide beautifully designed, stylish cleaning products that are not needed to be stored beneath the sink with sustainable ingredients and without harming the earth.
  • Animal friendly: they don’t perform animal testing on their products and don’t use animal by-products
  • Climate conscious: Method takes steps to reduce carbon emission from the products and production; Method uses alternative energy in their offices and manufacturing sites
  • Method “green-sourcing” program: working together with suppliers and manufacturers towards the ultimate goal of zero-waste manufacturing
  • Renewable + recyclable: plastic bottles are (at least 50%, many 100%) recyclable, formulations are with renewably sourced ingredients
  • Method wants to reduce the amount of water and energy needed for their production