CH 10 Flashcards
individual/team merit grid
A method for linking individual merit pay to both individual and team performance.
merit pay grid/merit pay matrix
A tool for allocating merit raises, based on the performance level of the employee and the pay range quartile in which they fall.
performance management
Method for improving employee performance based on goal-setting, feedback, encouragement and support, and rewards for success.
360-degree feedback
An appraisal system that uses feedback from superiors, peers, subordinates, and possibly customers
management by objectives (MBO)
An approach to management that involves setting employee goals and providing feedback on goal accomplishment
behavioural observation scales (BOS)
Appraisal method under which appraisers rate the frequency of occurrence of different employee behaviours.
behaviourally anchored rating scales (BARS)
Appraisal method that provides specific descriptors for each point on the rating scale.
graphic rating scale
An appraisal method in which appraisers use a numerical scale to rate employees on a series of characteristics.
forced distribution method
A performance appraisal method that stipulates the distribution of employees across the performance categories.
paired comparison method
Determines the rank order of all employees in a unit by comparing each employee with each of the other employees in the unit.
beauty effect
The tendency for the physical attractiveness of a ratee to affect their performance appraisals.
harshness effect
The tendency of some appraisers to provide unduly low performance appraisals.
leniency effect
The tendency of many appraisers to provide unduly high performance appraisals.
similarity effect
The tendency of appraisers to inflate the appraisals of appraisees they see as similar to themselves.
contrast effect
The tendency for a set of performance appraisals to be influenced upward by the presence of a very low performer or downward by the presence of a very high performer.
