Chapter 1

Question 1

Maslow’s hierarchy of needs

Answer 1

a description of the needs that motivate human behavior.

Question 2

Sender

Answer 2

Encodes ideas and feelings

Question 3

Message

Answer 3

organized ideas and feeling

Question 4

Channel

Answer 4

Means of conveying message

Question 5

Receiver

Answer 5

Decodes the message

Question 6

Noise

Answer 6

any forces that interfere with effective communication

Question 7

Environments

Answer 7

fields of experience that help to understand others’ behaviour

Question 8

What does external and physical noise do

Answer 8

makes it difficult to hear

Question 9

Physiological Noise

Answer 9

biological factors within the receiver that actually make it difficult to hear

Question 10

Psychological Noise

Answer 10

forces within the communicator that interfere with the ability to express or understand a message effectively

Question 11

Feedback

Answer 11

response of a receiver to a sender’s message

Question 12

Dyad

Answer 12

Term used by social scientists to refer to two people interacting

Question 13

interpersonal communication

Answer 13

unique and ongoing process of interaction between individuals

Question 14

“I-it”

Answer 14

Relationships that are stable, predictable, detached

Question 15

“I-You”

Answer 15

utterly unique relationships, qualitatively interpersonal level of content

Question 16

Content level of meaning

Answer 16

A message that contains information about the subject being discussed

Question 17

Relational level of meaning

Answer 17

A message that communicates the social relationship between two or more people

Question 18

Metacommunication

Answer 18

Describes messages people exchange about their relationships

Question 19

Affinity?

Answer 19

the degree to which people like or appreciate one another

Question 20

respect?

Answer 20

To be held in esteem by others

Question 21

control?

Answer 21

the degree to which the parties have the power to influence one another

Question 22

Distribution of control

1.Complimentary?

Answer 22

when distribution of poweris unequal

Question 23

Distribution of control

2.Symmetrical?

Answer 23

partners seek same degree of control

Question 24

Distribution of control

3.parallel?

Answer 24

power shifts from one to another, according to situation

Question 25

Culture

Answer 25

• The language, values, beliefs, traditions, and customs people share and learn
• In-groups: Groups with which we identify
• Out-groups: Those we view as different

Question 26

Intercultural Communication

Answer 26

The process by which members of two or more cultures exchange messages in a manner that is influenced by their different cultural perceptions and symbol systems

Question 27

Co-culture

Answer 27

A subgroup part of an encompassing culture

Question 28

communication Competence

Answer 28

achieving one’s goals in a manner that, ideally, maintains or enhances the relationship in which it occurs

Question 29

cognitive Complexity is what ?

Answer 29

ability to construct a variety of different frameworks for viewing an issue”understanding someone else’s point of view “

Question 30

Self monitoring

Answer 30

The process of attending to ones behaviour , and uses these observations to shape the way one behaves