Employee Relations

Question 1

Employee Surveys

Answer 1

Used to assess employee morale; introducing new potential benefits; judge employee engagement with organization

Question 2

Focus Groups

Answer 2

Useful for attaining in depth feedback and conversation about preferences and situations. Non anonymous

Question 3

Sexual Harassment

Answer 3

Unwelcome behavior of a verbal or physical nature. Can be either in the form of quid-pro-quo or hostile environment

Question 4

Steps of a grievance investigation

Answer 4

1. Written Complaint
2. Interviews
3. Determination
4. Feedback

Question 5

Grievance Processing

Answer 5

1. Written Complain
2. Supervisor-level discussion
3. Management or HR-level discussion
4. Upper management discussion

Question 6

Progressive Discipline

Answer 6

1. Oral Warning
2. Written Warning
3. Suspension (without pay)
4. Termination

Question 7

Grievance Documentation

Answer 7

Should happen right after incident. Should include the Who, what, when where and how

Question 8

CBA

Answer 8

Collective Bargaining Agreement - contracts between a union and employer

CBA takes precedent over employee handbook

Question 9

Seniority

Answer 9

Determining Factor in CBA