Business Functions Flashcards
1
Q
What are the four Ps of marketing?
A
Price, place, product, promotion
2
Q
What is meant by operations management?
A
(Production) The distribution, technology, supplies, type of production, stock control, logistics and organisation
3
Q
What does Human Resources do?
A
Recruitment, redundancy, selection, training, staff welfare
4
Q
What is accounting and finance?
A
The management of money, cash flow, budget per product, wages, profit and loss charts and balance sheets
5
Q
What is customer service?
A
Dealing with complaints, refunds, online service, face to face payments, and the smooth running of transactions
6
Q
What are sales and support services?
A
Deal with complaints, the success of the business, negotiation, trials and questions
