Chapter 8 cleaning Administration

Question 1

The cleaning crew supervisor reminded the new workers that they should pay particular attentino to _______ because this is where dirt tends to most quickly accumulate.

a. horizontal surfaces
b. vertical surfaces
c. lighting
d. computer screens

Answer 1

a. horizontal surfaces.

Question 2

A hotel manager would want to hire a _______ to assist in completing the tasks of bed making.

a. janitor
b. cleaner
c. supervisor
d. housekeeper

Answer 2

d. housekeeper

Question 3

While nobody wanted to admit it, Donald spoke the truth when he said that the ______ of an area dictates the level of cleanliness that must be maintained.

a. cost
b. decor
c. function
d. prestige

Answer 3

C. Function

Question 4

Danielle should ensure that each floor contains a ______ for storing cleaning equipment used on a daily basis.

a. slop sink
b. locker
c. satellite facility.
d. private cleaning office

Answer 4

c. satellite facility.

Question 5

In order for Brian’s building to meet LEED sustainability status, he should ensure _______ are used.

a. finish strippers
b. green cleaning products
c. disinfectants
d. general detergents

Answer 5

b. green cleaning products

Question 6

Cleaning manager Steve must review the ______ and ensure proper information is communicated to the staff.

a. MSDS
b. MMDS
c. OSHA
d. EPA

Answer 6

a. MSDS

Question 7

If Carol wants the type of cleaning contract that is most often used, she should select a _____ type cleaning contract.

a. management-fee
b. incentive
c. fixed rate
d. cost plus fixed-fee.

Answer 7

d. fixed rate

Question 8

Property manager Jennifer should determine commercial cleaning costs per square foot by networking with local______ of similar buildings within the geographical and labor-cost area for the building.

a. building occupants
b. property managers
c. building cleaning services
d. building security services

Answer 8

b property managers

Question 9

Harold is the property manager of an industrial site and is assigning cleaning crews. which of the following approaches is the least likely to use?

a. area assignments
b. job specialization
c. team cleaning
d. gang cleaning

Answer 9

d. gang cleaning.

Question 10

To ensure an adequate level of cleaning is met a good management practice is to:

a. rely on customer complaints
b. clean more often
c. hire extra cleaning staff
d. complete regular inspections

Answer 10

D. complete regular inspection.