Ch 11 Cleaning

Question 1

What are 4 basic levels of cleaning quality?

Answer 1

• Basic - Visible Dirt
• Prestige - clean even if not dirty
• Clinical - Dirt, bacteria and virus
• Specialized - Data centers

Question 2

What is prestige cleaning?

Answer 2

Clean surfaces even if not dirty - nightly dusting of furniture and vacuuming.

Question 3

What items can be used to keep dirt from entering a building in the first place?

Answer 3

• entrapment devices
• entrance vestibules
• efficient hvac systems
• efficient air filters
• exhaust systems

Question 4

How does an efficient hvac system help to prevent dirt accumulation?

Answer 4

Remove dirt from outside air as well as circulated in the building.

Question 5

What are the basic facilities and tool that a cleaning staff must be equipped with?

Answer 5

Base of operations.
Proper equipment and supplies
Comfortable uniforms and id

Question 6

What is material safety data sheet?

Answer 6

Checked for safety and environmental implications before storage and use.

Question 7

When are powered machines generally used?

Answer 7

To clean large areas. Carpets and floors.

Question 8

Explain 3 types of vacuum cleaners

Answer 8

• upright
• wet-dry
• Back pack

Question 9

List 7 classes of cleaning chemical products

Answer 9

• General detergents
• Disinfectants
• Hand cleaners
• Finish strippers
• Floor sealers
• Carpet- cleaners

Question 10

What is a sealer?

Answer 10

Used to protect floor surface longer then a floor finish

• Water emulsion
• Petroleum

Question 11

What is the training requirements for workers who may be exposed to cleaning chemicals?

Answer 11

Ensure employees that they are or may be exposed to hazard chemicals

Question 12

Why Is cleaning so expensive?

Answer 12

Labor is intensive and must cover the entire building

Question 13

What are the 5 types of cleaning contracts?

Answer 13

• Fixed rate
• Cost plus percentage fee
• cost plus fixed rate fee
• management fee
• incentive contract

Question 14

What is the primary advantage of a cost plus percentage fee contract?

Answer 14

Flexible cleaning program. Costumer is free to determine contract needs based on change in occupancy.

Question 15

What is the primary advantage of a cost plus fixed fee contract?

Answer 15

Flexible cleaning programs and eliminates any incentive to increase costs.

Question 16

Explain management fee contract.

Answer 16

Customer provides personal, equipment and supplies.

Contractor provides management (3cc)

Question 17

What factors normally add to cleaning cost per square foot?

Answer 17

Age 
height 
labor cost (unions) 
market conditions
size 
locations

Question 18

What are 4 common forms of cleaning organizations and methods used by cleaning contractors?

Answer 18

• area assignments
• job specialization
• team cleaning
• gang cleaning

Question 19

Why is direct supervision a key to cleaning performance and what are the supervision duties

Answer 19

• Assigning
• training
• inspecting
• refraining
• disciplins