9: Conflict in Relationships

Question 1

a general deficit in emotional vocabulary - the inability to identify emotional feelings, differentiate emotional states from physical sensations, communicate feelings to others, and process emotion in a meaningful way

Answer 1

alexithymia

Question 2

verbal exchange between two or more people who have differing opinions on a given subject or subjects

Answer 2

argument

Question 3

ability to punish an individual who does not comply with one’s influencing attempts

Answer 3

coercive power

Question 4

an individual accepts influence and alters their thoughts, feelings, and/or behaviors for as long as it’s seen as beneficial

Answer 4

compliance

Question 5

an interactive process occurring when people have opposing or incompatible actions, beliefs, objectives, values etc. / combination of disagreement and pure dislike for the other person

Answer 5

conflict

Question 6

difference of opinion between two or more people or groups of people, often occurs in the context of an argument

Answer 6

disagreement

Question 7

win-lose approach to conflict, where conflicting parties see their job as to win and make sure the other person or group loses

Answer 7

distributive conflict

Question 8

tendency of some people to inflate their expertise when they really have nothing to back up that perception

Answer 8

Dunning-Kruger effect

Question 9

individual’s ability to clearly express, in words, what they are feeling and why

Answer 9

emotional awareness

Question 10

an individual’s appraisal and expression of their emotions and the emotions of others in a manner that enhances thought, living, and communicative interactions

Answer 10

emotional intelligence

Question 11

our reactions to stimuli in the outside environment - can be objectively measured

Answer 11

emotions

Question 12

power we give an individual to influence us because of their perceived knowledge

Answer 12

expert power

Question 13

responses to thoughts and interpretations given to emotions based on experiences, memory, expectations, and personality

Answer 13

feelings

Question 14

when an individual accepts influence because they want to have a satisfying relationship with the influencer or influencing group

Answer 14

identification

Question 15

when an individual or group of people alters another person’s thinking, feelings, and/ or behaviors through accidental, expressive, or rhetorical communication

Answer 15

influence

Question 16

a social agent’s ability to bring about a change in thought, feeling, and/or behavior through information

Answer 16

informational power

Question 17

a win-win approach to conflict, where both parties attempt to come to a settled agreement that is mutually beneficial

Answer 17

integrative conflict

Question 18

when those involved in a relationship characterize it as continuous and important, making it worth the effort to maintain

Answer 18

interdependence

Question 19

when an individual adopts influence and alters their thinking, feeling, and/or behaviors because doing so is intrinsically rewarding

Answer 19

internalization

Question 20

influence that occurs because a person (P) believes that the social agent (A) has a valid right to influence P, and P has an obligation to accept A’s attempt to influence P’s thoughts, feelings, and/or behaviors

Answer 20

legitimate power

Question 21

disagreements concerned with how a decision should be reached or how a policy should be implemented

Answer 21

procedural disagreements

Question 22

a social agent’s ability to influence another person because P wants to be associated with A

Answer 22

referent power

Question 23

ability to offer an individual rewards for complying with one’s influencing attempts

Answer 23

reward power

Question 24

purposefully creating and sending messages to another person in the hopes of altering another person’s thinking, feelings, and/or behaviors

Answer 24

rhetorical communication

Question 25

disagreement that people have about a specific topic or issue

Answer 25

substantive disagreement

Question 26

whether an individual can openly discuss differing opinions without feeling personally attacked or confronted

Answer 26

tolerance for disagreement

Question 27

communicating to others based on your outward emotional state

Answer 27

expressive communication