Diversity, Inclusion & Teamworking Flashcards
What are Belbins team roles?
a. Plant
b. Resource investigator
c. Coordinator
d. Shaper
e. Monitor evaluator
f. Teamworker
g. Implementer
h. Completer finisher
i. Specialist
Which team role are you?
a. Coordinator
b. Feel I can take a step back and view a situation with a level head
Why is teamworking important?
a. Allows dividing the workload into sizeable workloads
b. Better management of resource
c. Input of knowledge of others
d. Collaboration
If two members of your team had a disagreement, how would you deal with this?
a. Speak to the individuals involved separately in order to establish the issue.
b. Decide on appropriate step – if possible, get the two together to try and work through the issue.
c. If not resolved, speak to a senior member of the management or split them up.
What are key requirements for a cohesive team?
a. An established common goal
b. Clearly defined team roles
c. Clear and concise communication
What is teamwork?
It is the process were a group of people work collaboratively to achieve a common goal which an individual would find difficult to achieve alone.
What the benefits of teamworking?
- Improve productivity;
- Improve quality of product / service;
- Respond to opportunities and threats and to fast-changing environments;
- Increase employee motivation (Maslow’s hierarchy of needs);
- Utilise people’s different skill sets.
How do you form a team?
By applying the principles of Tuckman’s theory:
- Forming (coming together)
- Storming (testing-out)
- Norming (conforming / settling)
- Performing (operating)
What are the soft skills required for managing a team?
- Talking.
- Listening.
- Directing.
- Coaching.
- Facilitating.
- Delegating.
- Decision Making.
What are the characteristics of effective teams?
- Common sense of purpose;
- Clear understanding of the team’s objectives;
- Resources to achieve those objectives;
- Mutual respect among team members;
- Valuing members’ strengths and respecting their weaknesses;
- Mutual trust;
- Willingness to share knowledge and expertise;
- Willingness to speak openly.
What are the factors that affect team effectiveness?
- Number of people;
- Characteristics;
- Skills;
- Feedback;
- Leadership;
- Trust.
How do you promote open discussions?
- Create a calm / relaxed environment during meetings / workshops to make people feel welcome, significant and at ease.
- Encourage involvement for all parties – doing a ‘round the table’ for every item on the agenda.
- Challenge individuals’ views to encourage discussion and to get all opinions out in the open.
How would you deal with a difficult & disruptive member of your team?
I would analyse the situation to be clear about the issue and the effect this person has on other team members.
- I would take them aside and inform them that their behaviour isn’t appropriate and see if there was an underlying reason; it could be a personal issue or something about another team member.
- If there was no underlying reason or if it wasn’t to my satisfaction, I would request that they make an effort to improve their outlook in future.
- If their behaviour didn’t change to my satisfaction I would seek to replace the person with another member from the firm.
- If there were still problems I would review the consultant appointment document to understand the termination clause and review with the client to seek the replacement of the consultant.
Can you name me some of the Belbin types and their key characteristics?
- Coordinator: able to get others working to a shared aim; confident, mature (chairman).
- Shaper: motivated, energetic, achievement-driven, assertive, competitive.
- Plant: innovative, inventive, creative, original, imaginative, unorthodox, problem-solving.
- Monitor-Evaluator: serious, prudent, critical thinker, analytical.
- Implementer: systematic, common sense, loyal, structured, reliable, practical.
- Resource Investigator: quick, good communicator, networker, outgoing, affable.
- Team Worker: supportive, sociable, adaptable, perceptive, listener, calming influence.
- Completer-Finisher: attention to detail, high standards, delivers to schedule.
- Specialist: technical expert, highly focused capability and knowledge, professional standards.
What Belbin type do you see yourself as and what according to that are your strengths & weaknesses?
Having done the test, I am predominately a ‘Completer-Finisher’.
