Elements of Operations Flashcards

1
Q

Inputs

A

Inputs are the resources necessary to create the good or service. They include things such as raw materials, capital and labour.

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2
Q

Processes

A

Processes are the series of value adding actions performed on the inputs to create the outputs.

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3
Q

Ouputs

A

Outputs are the final good or service produced by the business. In a manufacturing business they are tangible and can be touched. In a service business they are intangible and cannot be touched.

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4
Q

3 examples of inputs at Yakult

A

Shirota strain bacteria , Milk powder, Fermentation tanks

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5
Q

3 examples of inputs at Qantas

A

Flight Attendants, Planes, Computer Systems

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6
Q

2 examples of processes at Qantas

A

Checking passengers in, Conducting a safety procedure

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7
Q

Output at Yakult

A

5 pack of ready to consume probiotic drinks

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8
Q

Output at Qantas

A

Safe arrival at destination with luggage

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