911

Question 1

911

Answer 1

Directs emergency phone calls to emergency services

Does not supply the callers name, address and phone number

Question 2

Basic 911 provides

Answer 2

Bureau hold
Calling party disconnect
Force party disconnect
Emergency call ring back

Question 3

Enchanted 911

Answer 3

Can provide ANI and ALI to emergency service

Question 4

ANI

Answer 4

Automatic number identifier (phone number)

Question 5

ALI

Answer 5

Automatic location identifier (address)

Question 6

PERS

Answer 6

Public emergency reporting system

-automatically identifies appropriate local emergency service

Question 7

Emergency ring back

Answer 7

Rings the callers phone if they hand up before necessary information is obtained (dial *99)

Question 8

Calling party disconnect signal

Answer 8

Tone to alert the call taker me the calling party has hung up

Question 9

Forced disconnect

Answer 9

Free a 911 line when a caller forgets to hang up or is unable to

Question 10

Bureau hold

Answer 10

Maintain control of the call by enabling caller to disconnect until the caller taker releases it

Question 11

Conference calls

Answer 11

Conference a call with another emergency service
11- police
12- fire
13- ambulance
(3 people at one time , caller plus two emergency services)

Question 12

Switchboard

Answer 12

Private telephone systems with large bank of phones with only one point of connection to the public network

Question 13

RES

Answer 13

Residential

Question 14

PUB

Answer 14

Public pay phone

Question 15

COM

Answer 15

Commercial single line

Question 16

MUL

Answer 16

Multi party line

Question 17

FEX

Answer 17

Foreign exchange service

Question 18

CPB

Answer 18

Commercial push button

Question 19

CTX

Answer 19

Centrx

Question 20

VIP

Answer 20

Voice over internet protocol

Question 21

WL2

Answer 21

Cell phone

Question 22

Postal municipality

Answer 22

Callers mailing address and municipality to determine the callers location

Question 23

Extended municipality

Answer 23

Name which identifies the recognized municipality

Question 24

WSP

Answer 24

Wireless service provider
-must provide an accurate location of the cell phone
(Lat/long) or (GPS)

Question 25

Triangulation technology

Answer 25

Determined by positioning the coordinates between the 3 closest cell towers (will narrow to about 4km)

Question 26

GPS

Answer 26

Technology that can find location up to several metres

Question 27

Uncertainty

Answer 27

Accuracy within a radial distance from the lat/long (edge of circle)

Question 28

Confidence

Answer 28

Percentage that the caller is within the uncertainty area (should always read 90%)

Question 29

First display

Answer 29

ANI/ALI
Call back number
Phone number
Location of tower

Question 30

Second display

Answer 30

Within 50secs

Requests cell phone location through the wireless service provider

Question 31

ANI/ALI not found

Answer 31

No address in data base
4 party lines
Exchange not in address database
ANI failure equipment problems
VOIP tech

Question 32

VoIP

Answer 32

Voice over internet protocol

Uses broadband internet connection, call 911 you connect to operator and operator connects you to emergency services

Question 33

911 call cannot be ignored

Answer 33

ANI/ALI info obtained but there is no voice:
1. Commit the call and unknown priority 4
2. Call the number back
3. Confirm info
If no ANI/ALI
1. Confirm with CERB if contact was made or info obtained by them

Question 34

TTY

Answer 34

Teletypewriter

Device with keyboard and small screen for hearing or speech impaired