opertaional performance key words Flashcards
quality
is a measure of excellence which is free from defects or significant variations
quality control
a system that uses inspections to check the quality of work at stages of the manufacturing process
quality assurance
the maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process
total quality management (TQM)
is an approach to long term success that aims for improvement continuously throughout every functional area of a business
kaizen
a policy of implementing small, incremental changes in order to achieve better quality and greater efficiency
product flexibility
switching from one method of production to another
volume flexibility
changing the level of output to meet changes in demand
mix flexibility
providing a wide range of alternative versions of the same product
mass customisation
is the personalisation or custom tailoring of goods or services to meet customer needs
rationalisation
a process by which a firm improves its efficiency by cutting the of its operations
temporary contract
is an employment contract that is for a fixed period or can be terminated easily by either party
subcontracting
when a business asks another business to make all or part of its products
