Handling People Flashcards
Do prisoners think they are wrong?
No. 99% of people don’t criticise themselves, no matter how wrong.
Why is criticism futile?
- Puts a person on defensive, making him strive to justify himself
- wounds their precious pride
- Hurts their server of importance
- arouses resentment
Did animals learn better through complimenting the right or criticism of the wrong?
Learn more rapidly from rewarding good behaviour
How will the person we are trying to correct and condemn likely react?
They will justify themselves and condemn Us in return.
When dealing with people, what type of creatures are we dealing with?
Creatures of emotion, bristling with prejudices, and motivated by pride and vanity
What was Benjamin Franklin‘s secret for success?
“I will speak ill of no man and speak all the good I know if everybody.”
A true man shows character and self control by…. (bonus for the quote)
Being understanding and forgiving
“A great man shows his greatness by the way he treats little men”
What is the only way I can get others to do something?
Make them want to do it. Talk about what they want and show them how to get it.
The deepest urge in humanity is “the desire to be great”. People go insane trying to find this from other people. What can I do about this?
If some people are so hungry for a feeling of importance that they go insane trying to get it…
Imagine the miracle achievable by giving honest appreciation to them.
There’s nothing else that kills the ambitions of a person than…
Criticism from superiors
Flattery will do more harm than good. What’s the dif b/w flattery and appreciation?
Flattery = insincere. Cheap praise. Telling the other person what one thinks of himself
Appreciation = sincere. Praise coming from the heart
How can I arouse the other person in eager?
Get the other person’s point of view and see things from that angle as well as my own.
If I was… what would I want?
Be enthusiastic about it!
In convos, don’t state what I want…
State how I can help them and focus on THEIR wants. Make it a Win:Win
