Chapter 1- The Importance Of Communication

Question 1

Contextual environment (3 parts)

Answer 1

External, physiological, and psychological noise are all part of this.

Question 2

Contextual Environment

Answer 2

• The physical location where the interaction is taking place.
• The personal history each participant brings to the event

Question 3

Physiological Noise

Answer 3

biological factors, such as, Illness, exhaustion, and hunger

Question 4

Psychological Noise

Answer 4

Internal stress, personal judgments, and random thoughts a

Question 5

Equivocal Language

Answer 5

the deliberate use of words, signs or phrases that can be interpreted in more than one way in order to mislead someone.

Question 6

Euphemistic Language

Answer 6

the use of socially acceptable terms and phrases in place of blunt descriptive ones.

Question 7

Passive Voice

Answer 7

refers to a statement in which the person or thing performing the action is not overly stated

Question 8

Linguistic Registers

Answer 8

Degree of formality in message construction

Frozen, Formal, Consultative, Informal or Casual, Intimate

Question 9

External Noise

Answer 9

Examples: flickering of an overhead fluorescent light, the squeal of a poorly connected microphone, or the incessant coughing of someone in the room.