The regulatory function of processes in the company Flashcards
What are the 3 main process categories in a company according to the St. Gallen management model (which is based on Porter’s value chain model)?
- Business processes - these are market-related core
activities of a company, which are directly aimed at creating customer benefit - Support processes - serve to provide the infrastructure and internal services necessary to carry out business processes effectively and efficiently
- Management processes - include all basic management tasks that serve to shape and control the company
The 3 generic categories of management process are…?
- Normative orientation processes - serves to clarify the normative foundations of entrepreneurial
activity, e.g. development of basic principles of conduct for dealing with various stakeholder groups - Strategic development processes - comprise the tasks of an integrated development and advancement of strategic management
- Operational management processes - e.g. implementation and control of individual business and
support processes based on KPIs, processes of personnel management, quality management, etc.
Name 2 challenges of normative management
- Manifold prerequisites for social and ecological resources
- Pluralism of values, conflicting concerns and interests
Name 2 challenges of strategic management
- Complexity of environment
2. Uncertainty of the future
Name 2 challenges with operational management
- Security of resources
2. Dealing with unexpected events
What is the IDEAL sequence of the 4 sub-processes of management process?
- Orientation - reflection and idea generation as well as orientation processes
- Planning - identification of concrete goals and binding target agreement
- Conversion - translating the goals into concrete activities / routines of the daily business routine
- Control - closure of the management cycle through institutionalized feedback loop
What are the 3 essential categories of business processes?
- Customer processes - customer acquisition, customer loyalty and brand management
- Processes of service provision - procurement, logistics and production
- Service innovation (systematic product or service innovation) - research and development
Name the 6 sub-processes of support processes
- Processes in Human Resources and personnel development
- Infrastructure management process
- Processes of information management
- Communication processes
- Risk-management processes
- Legal processes
Describe ‘processes in Human Resources and personnel development’
Recruiting, developing, assessing and rewarding employees, systematic development, further qualification of employees and establishment of a beneficial learning culture
Describe ‘infrastructure management processes’
Provision and maintenance of all infrastructure facilities
Which 4 processes in Support Processes can be described by IT-side preparation of operational, financial and risk data and provision of management KPIs for process management
Processes of information management, communication processes, risk-management processes and legal processes
What leadership tasks are required for Strategic Process Management?
Basic determinations regarding the design of the
process architecture, process structure and definition of management parameters. Also, process development involves very demanding,
multidimensional development processes, i.e.
fundamental intervention in structures, daily routines, technologies, culture and the skills and process competence of employees.
What leadership tasks are required for Operational Process Management?
Issues of daily business that cannot be decided in
advance in a structured manner, case-by-case decisions, coordination and prioritization along criteria, review of process quality and continuous optimization of CIP Team.
