Behavioral Flashcards
Tell me about a time when you handled a challenging situation.
S- ALE lead gen - low/no budget and referrals only got so far
T- It was my company and I had to do all sales/mktg myself
A- Built a hyper low budget, hyper targeted email/display campaign fueled by my own 2nd conn scraper
R- Not an overwhelming success, but accomplished my goal as planned
Tell me about a time when you made a mistake. What did you do to correct it?
S- Loss of revenue from BAS
T- Responsible for the offending channel
A- Deep dive / search partners
R- Restoration of performance
Tell me about a time when you were in conflict with _TEAM/__ and how the situation was resolved.
S- BAS contractor behavior and suboptimal plans
T- Fell under my channel
A- Met with leadership & contractor together to objectively discuss options & behavior
R- Relationships were fine afterward and we went forward w/ a plan everyone felt good about
What professional accomplishment are you most proud of and how did you achieve it?
S- Stv was a huge opportunity, big campaign but negligently run
T- I had my own mktg giz
A- Engineered a meeting, pitched, & delivered
R- Closed deal + shopping growth made a lot of new revenue
Give me an example of how you set goals.
Combo of recurring schedules and one-time tasks broken down by category, expected time and priority
Give me an example of a time you made a decision that was unpopular and explain how you handled implementing it.
S-Unreliable, unpredictable client who was disrupting our schedule and income with loopholes
T- My job to write contracts
A- Implemented clause for 60 days, closed w/ 30 plus a doubled min
R- added protections for my company
Share an example of how you were able to motivate a coworker, your peers or your team. Or give difficult feedback.
S- Underperforming employee, blatant rulebreaking buit had important client relationship
T- I was her direct
A- I covered for her mistakes and was involved in everything
R- made it work to keep the client
Tell me about a goal you set and reached and how you achieved it.
S- Full stack cert needed
T- Student of FI school
A- Took longer than I wanted, but never gave up, asked around read and tried everything until it worked
R- Finishing flatiron school
What is the STAR Method?
Situation
Explain the context of the situation you experienced, including relevant details.
Example: “In my previous role as a customer service manager for a retailer, my team was often overwhelmed with calls and emails during the busy holiday season. However, we didn’t have the budget to hire seasonal help.”
Task
Discuss your responsibilities or your role in the situation.
Example: “I was responsible for making sure the customer service team was able to resolve customer questions and concerns quickly and effectively and to ensure customers were always fully satisfied with their experience.”
Action
Describe how you overcame the challenge or faced the situation.
Example: “To help ease the workload, I created a more condensed version of our phone script and developed several additional email templates to help my team address customers needs faster.”
Result
Share the outcome you achieved through your actions, and be as specific as possible.
Example: “By creating better resources, I was able to help increase response time 60 percent and increase customer satisfaction rates by more than 25 percent year-over-year.”
What would you do if an angry and dissatisfied customer confronted you? How would you resolve their concern?
It’s happened a lot. What people forget is to listen and understand first. Convice you’re an advocate. Keep an air of confidence, compassion and professionalism and never lose your temper. Be firm on boundaries.
Tell me about a time you disagreed with a supervisor.
SEO templates at yodle, New acct launches at bas
Tell me about a time when you showed leadership / felt like a good leader.
Unexpected editorship, business listings project, google shopping project, doing AM work
Tell me about a time when you had to say “no.”
I had to learn to say no a lot at ALE. to friends, to clients, and to employees.
Tell me about a time you made a difficult decision.
s- wanted out of marketing and into software
t - my future
a- I sold my clients, saved what I could and enrolled in FI
r- I’m now a certified full stack developer interviewing for a future I actually want
Give me an example of a time when you persuaded someone. How’d you do it and why?
SW LI campaign
S- A promising log startup needed business customers AND users but only wanted SEM
T- I was the owner and sales guy
A- made a detailed forecast showing why balance and other channels were needed
R- Created better leads via LI
