7. Operational procedures

Question 1

What are the three parts of first response when an incident occurs?

Answer 1

• Identify
• Report through proper channels
• Data / device preservation

Question 2

According to the A+ exam guide, what is the purpose of the chain of custody

Answer 2

Tracking of evidence / documentation process

Question 3

What does the acronym PII denote

Answer 3

Personally Identifiable Information

Question 4

What does the acronym PCI denote

Answer 4

Payment Card Industry

Question 5

What does the acronym GDPR denote

Answer 5

General Data Protection Regulation

Question 6

What does the aconym PHI denote

Answer 6

Personal Health Information

Question 7

What does the acronym AUP denote

Answer 7

Acceptable Use Policy

Question 8

Which documentation will show the layout of the network?

Answer 8

Network topology diagrams

Question 9

Which documentation is maintained by hardware or software vendors

Answer 9

Knowledge base / articles

Question 10

Why should a company document all incidents

Answer 10

To provide incident documentation to help with future incidents

Question 11

What is the purpose of asset tags and barcodes

Answer 11

inventory management

Question 12

What should be documented to ensure that you can return to normal operations and reverse a change if a change does not work or causes problems

Answer 12

backout plan

Question 13

Which type of backup uses maximum disks and tapes for storing data

Answer 13

Full backup

Question 14

Which device contains a battery and Automatic Voltage Regulation (AVR) circuitry to protect a computer from power sags

Answer 14

Uninterruptible Power Supply (UPS)

Question 15

Blackout

Answer 15

A complete interruption of the power supply, lasting any duration

Question 16

Brownout

Answer 16

A drop in voltage, which may cause electronic devices to fail or behave unpredi

Question 17

Fault Tolerance

Answer 17

The ability of a system to continue operating in at least partial capacity despite the failure of one or more components

Question 18

Guideline

Answer 18

A description of best practices or recommendations for achieving a certain policy goal

Question 19

Policy

Answer 19

A statement describing how management intends the organization is to be run

Question 20

Power surge

Answer 20

An increase in voltage that can last several seconds and damage equipment

Question 21

Safety Data Sheet (SDS)

Answer 21

A sheet which includes safety and health information about chemical products, including health risks and storage, disposal recommendations, and procedure for containing a leak or spill

Question 22

Surge suppressor

Answer 22

A single strip designed to protect a few devices by preventing power surges or spikes from reaching sensitive equipment