Online Sevices Flashcards
How do baskets help with online shopping?
They keep a record of items that the customer selects as they shop, so they don’t have to pay for each item separately
The disadvantage of shopping as a guest:
They cannot log into the website again later to see their shopping or follow the progress of their order
When customers buy tickets online, the tickets are often sent _____________
via email, so customers need to register an email address with the service when making purchases.
For some types of travel, companies use e-tickets that are linked to the customer’s passport so that customers can check-in.
Some airplanes and train companies use QR codes that can be scanned at airports or on trains
Banks offer many online services such as:
- Checking balance
- Setting balance alerts
- Making payments and transfers
- Applying for loans and other financial products
- Managing alerts and notifications of payments
- Accessing customer service
- Changing personal info.
Online training courses allow learners to access:
- Libraries of online journals and archives
- Online support from online teachers and learners
- Learning and assessment material
How do use news providers provide information?
News providers provide up-to-date access to info. using blogs and notifications that are sent to subscribers
Subscribers can choose to receive alerts on stories from a range of categories
Features of auction sites:
- Allow sellers to list items for a specific time period
- Ratings for buyers
- Ratings for sellers
- Email/ app alerts
Benefits of online goods and services:
No need to travel No need to queue Reorder the same products Check stock availability Can buy tickets in advance Can know about delays Do not have to carry cash Do not have to move away from families Receive weather alerts and traffic advice Can be rerouted based on traffic conditions
Drawbacks of online goods and services:
- Become less active
- Become isolated and detached
- Spend less time connecting with people face-to-face
- Individuals can be inconvenienced if no connectivity is available
- Negative impact on memory
The changes in the way which organizations do business:
- Increased communication
- Access to the global marketplace
- Access to the global workforce
- Increased competition
- The way business information is secured
- Use big data to understand customer behavior
Define cookies
Cookies is information (transactional data that has been tracked) that a website leaves on a user’s computer so that it would recognize that user when they use it again. It is possible to encrypt cookies when they are transferred between devices
Examples of data that can be stored as cookies:
- IP address
- Time and date of transaction
- The referring website
- The products or services that the user has previously used or bought
- Items added to user’s online basket
- Buttons pressed by the user
- Data entered into web forms
The different types of cookies:
- Session cookies
- Persistent cookies
- Third-party cookies
Explain persistent cookies:
They record information about a user’s use of the internet over a long period of time. They can be used to keep a user logged into an online account so they don’t have to log in each time. They also allow advertisers to track user’s use of the internet
Explain third-party cookies:
These can be used to personalize user’s online experience or to send targeted adverts that are more relevant to an individual user. Example: banner ads for other websites
