2. The Quality System

Question 1

Which type of audit examines the form, fit and function of the completed item?

Answer 1

Product Audit

Question 2

Which method is used to approximate hidden and long-term costs? (Taguchi)

Answer 2

Quality Loss Function (QLF)

Question 3

What are the 4 Core ISO Standards?

Answer 3

1. 9000
2. 9001
3. 9004
4. 19011

Question 4

What determines if implementation of a quality cost system is effective?

Answer 4

Data and analysis are translated into change

Question 5

How is a results level of training evaluation best measured?

Answer 5

data related to productivity, turnover, rejects, etc.

Question 6

What do the following steps reference?

Establish
Document
Implement
Maintain
Continually Improve

Answer 6

Implementation of a Quality System

Question 7

What is the key to obtaining senior management acceptance of a quality cost initiative?

Answer 7

Financial gains of the project

Question 8

Which type of audit assesses the compliance with rules and procedures and whether they are effectively meeting their pre-established goals and objectives?

Answer 8

Management Audit

Question 9

How do adults differ from children in learning?

Answer 9

Adults need to see a use for what they learn

Question 10

ISO 9000

Answer 10

Quality Management Systems - Vocabulary and Fundamentals (Suggestive)

Question 11

ISO 9001

Answer 11

Quality Management Systems – Requirements (Prescriptive)

Question 12

ISO 9004

Answer 12

Quality Management Performance Improvements (Suggestive)

Question 13

ISO 19011

Answer 13

Guidelines for Auditing Management Systems

Question 14

ANSI/ISO/ASQ Q9000:2005 - Documentation

Name Examples - (4)

Answer 14

• Product Conformity
• Repeatability & Traceability
• Provision of Objective Evidence
• Evaluation of Effectiveness of the QMS

Question 15

Pareto Principle says that…

Answer 15

80% of problems are often created by 20% of causes

Question 16

Elements of Quality System (3)

Answer 16

1. Planning
2. Control
3. Improvement

Question 17

Standard Types (4)

Answer 17

1. Conformance - Prescriptive
2. Guidance - Suggestive
3. Regulatory - Law
4. Consensus - Voluntary

Question 18

Malcolm Baldrige National Quality Award for..
Name examples (7)

Answer 18

Leadership
Strategic Planning
Customer and Market Focus
Information and Analysis
Work Force Focus
Process Management
Results

Question 19

Audit Classification

Answer 19

Purpose (compliance, regulatory, or management)
Focus (product, process, or system)
Auditors and auditees

Question 20

Types of Audits

Answer 20

Product
Process
Management (System)
Registration (Certification)
Compliance (Regulatory)
Adequacy

Question 21

Corrective Action Request (CAR)

Answer 21

The finding
Short-term actions
Root cause of problem
Long-term action
Timeframe and responsibilities
Metrics to determine effectiveness of corrective action

Question 22

Preventative Actions - Name 5 examples

Answer 22

Failure Mode and Effects Analysis (FMEA)
Fault Tree Analysis (FTA)
Statistical Process Control (SPC)
Internal Auditing
Product Design

Question 23

Cost Categories (3)

Answer 23

Prevention Costs
Appraisal Costs
Failure Costs

Question 24

Taguchi’s QLF Principles (4)

Answer 24

Cost cannot be reduced without affecting quality
Quality can be improved without affecting cost
Cost can be reduced by improving quality
Cost can be reduced by decreasing variation

Question 25

Phases of a Training Program

Answer 25

Analysis
Design
Development
Implementation
Evaluation

Question 26

Key Elements of Training Program

Answer 26

Needs Analysis
Curricula and Materials
Determining Effectiveness

Question 27

Total Quality (5 Trends) - Goetsch and Stanley Davis

Answer 27

Quality of Existing Labor Force 
Global Competition 
Rapid Change 
Need for Technology Transfer 
Changing Demographics