Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

612: Legal and Ethical Issues in PT > Diversity and Conflict Resolution > Flashcards

Diversity and Conflict Resolution Flashcards

1
Q

In our global village rank Africans, Asians, Europeans, North Americans, South and Central American, Australians, and Russians from most prevalent to least

A

1) Asians
2) Africans
3) Europeans
4) South and Central Americans
5) Russians
6) North Americans
7) Australians

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

In our global village rank Buddhists, Christians, Animists, Hindus, Jews, Moslems, Shinto and Confucian, and Atheist from most prevalent to least

A

1) Christians
2) Atheists
3) Moslems
4) Hindus
5) Buddhists
6) Shinto and Confucian
7) Amnists
8) Jews

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

In our global village rank Mandarin, English, Hindu, Spanish, Arabic and Other languages from most prevalent to least

A

1) Other (accumulation of 200 other languages)
2) Mandarin
3) English
4) Hindu
5) Spanish
6) Arabic

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

In out global village what percent would be illiterate? College Educated? Other?

A

70% Illiterate
1% College Education
29% Other

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is culture?

A

a particular form or stage of civilization, the behaviors and beliefs, characteristic of a particular social, ethnic, or age group

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is Cultural Competence?

A

the condition of being capable of understanding different cultures and appreciating cultural differences

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is Cultural Bias?

A

the phenomenon of interpreting and judging phenomena by standards inherent to one’s own culture.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is Ethnicity?

A

A person’s ethnic traits, background, or allegiance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is Ethnocentrism?

A

the belief and superiority of your own culture

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Why is it important to consider culture during your interactions with patients or other HCPs?

A
  • Relationship to lifestyle patterns
  • Basic elements of a patient’s interaction with the medical system
  • Understanding the patient’s point of view
  • Culture provides definitions of what is “normal”
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

How does culture providing a definition of what is “normal” play a role in our interactions with patients or other HCPs?

A

Provides explanations of how and why people get sick or injured

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Culture is often referred to as an iceberg, why?

A

There are things we all know to be associated with culture, while others lie under the surface

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

12 Components of Culture

A
  • Race
  • Gender
  • Age
  • Nationality
  • Socioeconomic
  • Religion
  • Occupation
  • Sexual Preference
  • Health Condition
  • Group Membership
  • Educational Background
  • Political Orientation
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are the Two Types of Cultures?

A

1) Individualistic Cultures

2) Collectivistic Cultures

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Describe Individualistic Cultures

A
  • Focus on the individual
  • Emphasize individual needs
  • Stress autonomy in health care decision making
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

3 Examples of Individualistic Cultures

A

1) United States
2) Canada
3) Western European countries

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Describe Collectivistic Cultures

A
  • Focus on the group
  • Emphasize group harmony
  • Stress consensus in health care decision making
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

4 Examples of Collectivistic Cultures

A
  • Japan
  • Pakistan
  • Thailand
  • South American countries
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

3 Type of Verbal Communication Styles

A

1) Direct
2) Indirect
3) Silence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Describe Direct Verbal Communication

A

the wants, needs, desires of speaker are explicit in verbal communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Describe Indirect Verbal Communication

A

the speaker’s wants, needs, desires are camouflaged in verbal communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Describe Silent Verbal Communication

A

meaning…silence can be uncomfortable for some – in Indian culture silence can mean intense, pleasurable, or meditative communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

3 Nonverbal Communication Styles

A

1) Privacy = control of access
2) Touch
3) Eye contact

24
Q

3 Tips to Promote Effective Intercultural Communication

A
  • Recognize the transactional influence of culture on interpersonal relationships
  • Foster culturally sensitive care
  • Enlist culturally based resources to supplement existing resources
25
Q

What is ageism?

A

One makes presupposed judgments based on a person’s age

26
Q

What does research and evidence show about patient care of the elderly?

A

that older patients are likely to receive services of lower quality than those of younger patients

27
Q

3 reasons why older patients may receive services of lower quality than those of younger patients?

A
  • HCP assumes that physical and psychological problems may be normal for an older person
  • Lower functional goals may be set for an older patient
  • Drugs may be overused and deplorable conditions in nursing homes reflect the devalued status of the elderly
28
Q

What is a personal biases?

A

a tendency to interpret a word or action in terms of some personal significance assigned to it

29
Q

What are 3 origins of personal biases?

A

1) Race
2) Religion
3) Ethnicity

30
Q

What is Discrimination?

A

Making a judgment about others based on previous decisions or experiences (often times based on faulty or unsubstantiated data)

31
Q

What is prejudice?

A

an aversive or hostile attitude toward a person who belongs to a group, simply because they belong to that group, and is therefore assumed to have objectionable qualities ascribed to that group

32
Q

What is conflict?

A

A struggle over values and claims to scarce status, power, and resources in which the aims of the opponents are to neutralize, injure, or eliminate the rivals

33
Q

What are the Four Dimensions of Conflict?

A

1) It is a struggle
2) There is an interdependence between individuals
3) Always contains an affective element (feelings are involved)
4) Involves differences between individuals that they perceive to be incompatible

34
Q

2 Types of Conflict

A

1) Content Conflicts

2) Relationship Conflicts

35
Q

What 2 things are content conflicts based on?

A

1) Differences in beliefs or values

2) Goals and ways to reach those goals

36
Q

5 Differences in beliefs or values

A
  • Basic philosophy of life
  • Based on upbringing
  • Educational experiences
  • Work experiences
  • Life experiences
37
Q

2 Types of Content conflicts over goals?

A

1) Procedural conflict

2) Substantive conflict

38
Q

What is a Procedural conflict?

A

Disagreement between group members on procedure

39
Q

What is a Substantive conflict?

A

There is agreement about the procedure, but there is a disagreement over the task that needs to be done

40
Q

3 Types of Relational Conflicts

A

1) Self-esteem
2) Control
3) Affiliation

41
Q

Describe Self-esteem Relational Conflicts

A

Occur when the amount of validation from others seems scarce and a clash develops regarding who is to receive credit for the work that has been done

42
Q

Describe Control Relational Conflicts

A

Occur when actual control that an individual has is incompatible with the amount of control that they ideally would like to have

43
Q

Describe Affiliation Relational Conflicts

A

If an individual’s needs for closeness and to be included are not satisfied, frustration and feelings of conflict may arise

44
Q

2 Theoretical Approaches to Conflict

A

1) Game theory

2) Conflict resolution theory

45
Q

Describe Game Theory

A

Assumes that individuals will select strategies and make choices that are beneficial to their own self-interest

46
Q

According to the conflict resolution theory what are the 8 conditions that set the stage for conflict?

A

1) Responsibilities and roles that are not well defined
2) Competition for resources
3) Barriers to communication
4) Forced dependence on others
5) High degree of differentiation in organizational levels and job specialties
6) Joint decision making and consensus are a necessity
7) Many rules, policies, and procedures
8) Unresolved prior conflicts

47
Q

According to the Conflict Resolution Theory what are the 2 types of conflicts?

A

1) Perceived conflict

2) Felt conflict

48
Q

Describe perceived conflicts

A

Person A perceives a problem differently than Person B…thus there is an increased likelihood of conflict
Often times caused by things being perceived in a way that was attended

49
Q

Describe felt conflicts

A

Type of conflict that is the result of emotional reactions of individuals

50
Q

When is the ability to resolve felt conflicts enhanced?

A

When one learns to cope with intense emotions that can be created by conflict

51
Q

According to the conflict resolution theory what are the 3 strategies to conflict resolution or suppression?

A

1) Win-Lose Strategies
2) Lose-Lose Strategies
3) Win-Win Strategies

52
Q

5 Styles of Approaching Conflict

A

1) Avoidance
2) Competition
3) Accommodation
4) Compromise
5) Collaboration

53
Q

Describe the Benefits or Disadvantages to Avoidance

A

Disadvantage comes in that the problem is never solved

54
Q

Describe the Benefits or Disadvantages to Competition

A

Unhealthy because there is always a winner and a loser which leads to more conflict later

55
Q

Describe the Benefits or Disadvantages to Accommodation

A

There is always going to be one person that does not get their way

56
Q

Describe the Benefits or Disadvantages to Compromise and Collaboration

A

Each are beneficial because Both parties are somewhat satisfied

57
Q

Which Styles of Approaching Conflict are desired?

A

Compromise and Collaboration

612: Legal and Ethical Issues in PT (13 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions