stakeholder management

Question 1

processes of stakeholder management (4)

Answer 1

1. identifying stakeholders
2. planning stakeholder management
3. managing stakeholder engagement
4. controlling stakeholder engagement

Question 2

two types of stakeholders

Answer 2

• internal

- external

Question 3

internal stakeholders include (4)

Answer 3

• project sponsors
• project team
• support staff
• top management

Question 4

external stakeholders include (4)

Answer 4

• customers
• suppliers
• competitors
• government officials

Question 5

what does a stakeholder register include (3)

Answer 5

1. identification information: The stakeholders’ names, positions, locations, roles in the project, and contact information
2. assessment information: the stakeholders’ major requirements and expectations, potential influences, and phases of the project in which stakeholders have the most interest
3. stakeholder classification: Is the stakeholder internal or external to the organization? and their project role

Question 6

a power/interest grid can be used to

Answer 6

group stakeholders based on their level of authority (power) and their level of interest for project outcomes

Question 7

stakeholder engagement levels (5)

Answer 7

• unaware
• resistant: resist change
• neutral: neither support nor resist change
• supportive: support change
• leading

Question 8

the stakeholder management plan includes (4)

Answer 8

• current and desired engagement levels
• interrelationships between stakeholders
• communication requirements
• potential management strategies for each stakeholders

Question 9

managing stakeholder engagement involves (3)

Answer 9

• understanding stakeholder expectations
• being aware of issues expressed by stakeholders
• managing stakeholder issues

Question 10

project success is often measured in terms of

Answer 10

customer/sponsor satisfaction

Question 11

issue log is

Answer 11

a tool used to document, monitor, and track issues that need resolution

Question 12

what can be a major source of conflict

Answer 12

unresolved issues which result in stakeholder expectations not being met

Question 13

controlling engagements involves

Answer 13

a dialogue in which people seek understanding and solutions to issues of mutual concern

Question 14

ways to control stakeholder engagement (3)

Answer 14

1. key stakeholders should be invited to actively participate in a kick-off meeting
2. the project manager should emphasize that a dialogue is expected at the meeting
3. the project schedule should include activities and deliverables related to stakeholder engagement (surveys, reviews, sign-offs and demonstrations)

Question 15

softwares to assist stakeholder management

Answer 15

1. productivity software

2. social media