CompTIA’s Troubleshooting Methodology

Question 1

Step 1

Answer 1

Define the problem

Question 2

Step 2

Answer 2

Hypothesize the probable cause

Question 3

Step 3

Answer 3

Test hypothesis

Question 4

Step 4

Answer 4

Create an action plan

Question 5

Step 5

Answer 5

Implement action plan

Question 6

Step 6

Answer 6

Verify problem resolution

Question 7

Step 7

Answer 7

Create a post-mortem report