2k Dispute resolution

Question 1

Grievance procedures

Answer 1

A formalised set of steps that employees and employers follow to resolve workplace disputes.

Question 2

Mediation

Answer 2

An impartial third party facilitating the discussion between disputing parties to help each side of the conflict reach a resolution themselves.

Question 3

Arbitration

Answer 3

An independent third party hearing arguments from both disputing parties and making a legally binding decision to resolve a conflict.