Chapter 4

Question 1

Effective communication

Answer 1

Definition:
The act of sharing information between two people (or groups of people) so that the information is successfully understood.

Question 2

client consultation

Answer 2

Definition:

Communication with a client that determines what the client’s needs are and how to achieve the desired results.

Question 3

client intake form

Answer 3

Definition:
Also known as a client questionnaire, consultation card, or health history form; used in beauty and wellness services as a questionnaire that discloses the client’s contact information, products they use, hair/nail/skin care needs, preferences and lifestyle. The form also includes all medications, both topical (applied to the skin) and oral (taken by mouth), along with any known medical issues, skin or scalp disorders or allergies that might affect services.

Question 4

service record card

Answer 4

Definition:

The client’s permanent progress record of services received, results, formulations, and products purchased or used.

Question 5

reflective listening

Answer 5

Definition:

Listening to the client and then repeating, in your own words, what you think the client is telling you.