A-CSPO Deck 01 Flashcards
(10 cards)
According to Shivaraju, why is customer appreciation important from a business perspective?
Shivaraju emphasizes that appreciating both paying clients and product users is crucial. Clients ensure revenue by funding quality ads, while consumer satisfaction, through relevant content, guarantees product effectiveness and continued use.
What is a ‘spike’ in Scrum, and what are the potential downsides of overusing them?
A spike is a time-boxed experiment to validate technical or architectural assumptions. Overusing spikes can shift focus from user needs to technical solutions, risking over-engineered products that fail to meet user expectations.
What is the primary purpose of organizing teams around customer value in LeSS?
To ensure a holistic product focus, align teams with customer-centric goals, improve communication, reduce dependencies, and deliver value to end users.
Describe a scenario where splitting user stories ‘By Business Rules’ would be effective.
In developing an e-commerce discount system, stories could be split into ‘Apply loyalty program discount,’ ‘Apply seasonal promotion discount,’ and ‘Apply first-time buyer discount,’ enabling focused development and testing.
Why should ‘vanity metrics’ not be the primary goal in product development?
Vanity metrics, like subscriber count, don’t reflect true success or customer satisfaction. They can distract from building valuable, user-centric products that meet real needs.
What is the key focus of the first slice when planning a user journey?
Delivering a complete, end-to-end experience to validate the core value proposition, even if it simplifies or omits features.
Explain the core components of a well-defined product strategy according to Roman Pichler.
Inspiring vision, target market identification, customer needs, key features, and clear business objectives to guide development.
How does the Kano Model help product teams understand and categorize customer preferences?
By categorizing preferences into Attractive, Performance, Must-Be, Indifferent, and Undesired, helping prioritize features that maximize satisfaction.
Describe the relationship between ‘impacts’ and ‘outputs’ in the context of impact mapping.
Impacts are desired behavioral changes in actors, while outputs are deliverables designed to influence those behaviors.
In The Lean Startup, what is meant by the concept of ‘validated learning’?
The process of using experimentation and feedback to confirm or disprove assumptions, refining products based on evidence instead of intuition.
