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Question 1

What needs to set-up when creating a new BO to maintain its contents

Answer 1

Related to Display SS and Maint UI maps

Question 2

Which of the following entities hold the demographic and geographic information, financial info, billing, etc.

Answer 2

Account, Person, Premise, Service Point, Service Agreement

Question 3

Which statements are true for Account?

Answer 3

An account references one or more persons (one is main customer)

Bills are produced for accounts and are sent to the account’s persons (always sent to main customer)

Every account has a unique, system-assigned account ID (random number)

Accounts never expire (dormant when they have no active contracts)

Question 4

At any instant in time, how many meters (device) can be installed at a service point?

Answer 4

One

Question 5

How many install events exist for previous year when meter exchange occurred in previous year?

Answer 5

Two - e.g. 1 install event per meter (old and new)

Question 6

Which does SA Type control?

Answer 6

Defines Rates that can be used on its SAs
Defines which Date is used to select a Rate (Rate Selection Date)
Start Options
Payment Info
Is Billable
Severance Criteria
Special Role (e.g. PA, Bill Determinants Required)
Valid SP Types
Debt Class
Recurring Charges
A premise may have zero, one or more service points

Question 7

Which are true for components?

Answer 7

Attached to asset,
Cannot be installed to a location,
Has a disposition

Question 8

Which of the following are true for the relationship between Assets and Components?

Answer 8

Components are a class of Assets.
Components cannot be installed on their own at a location, but can be received, tracked, or inspected like any other Asset.
Components and Assets have dispositions

(False options contradict those that are true e.g. Components are not Assets…)

Question 9

Aside from set of procedures and careful handling instructions for Specifications, what can be used to provide information about specifications?

Answer 9

Attributes

Question 10

Specifications (design details and/or functional performance criteria) of Assets/Components includes following info:

Answer 10

1) procedures
2) handling instructions
3) attributes

Question 11

Which of the following are true about Specifications and Assets?

Answer 11

A single specification can be used on many assets
A specification may contain peer specifications

NOTES:
Specifications are user defined and can easily be extended
Specification reference an Asset Type and Manufacturer
Should have unique internal stock code
Define available Firmware Versions

Question 12

Which of the following are valid Asset dispositions?

Answer 12

Statuses:
In Service, 
Pending Disposition 
Installed or Attached (for Component),
In Receipt, 
In Repair, 
In Stores, 
Out of Service, 
Rejected, 
Retired
(Invalid answer would include a variant of a correct disposition e.g. Receiving, Storage).

NOTES:
Two Locations:
Out of Service (Storage) Locations
Asset Locations
Two Categories of Assets:
Tracked Asset/Component – has disposition
In/out Service Asset – stationary

Question 13

Where to configure which usage need to be measured?

Answer 13

Measuring Component Type

Question 14

What are the attributes for measuring components?

Answer 14

Channel Id and Multiplier

Measuring Component Type

UOM/TOU/SQI
Scalar or Interval 
Subtractive or Consumptive

Device configuration to which the measuring component is associated

Details concerning how the measuring component is read, such as the number of digits, the type of read out (dials or digital), the meter multiplier, etc.

The VEE groups used for validation and estimation of measurement data.

Question 15

Measurement Component fields

Answer 15

Channel Multiplier and Channel Id

Question 16

Which of the following are true about Subtractive and Consumptive reading?

Answer 16

Subtractive MC’s usage = End Measurement minus Start Measurement.
Consumptive MC’s usage = Measurement

Question 17

Which of the following are not true for Measuring Components?

Answer 17

Types of MCs include Physical, Standalone, Scratchpad, and TOU.

Seconds-per-interval is measured by Scalar MCs.

The following is true for MCs:
Type of MC include Physical, Standalone, Scratchpad, Aggregator
SPI is only applicable for Interval MCs

Question 18

Which is true about the relationship of Device and Measuring Components?

Answer 18

Device has attributes that are the same regardless of number of MCs
MC has attributes that may differ for each MC in a device
Device Configuration records how device’s MC look at instant in time

Question 19

If a company has scalar devices with different registers for outgoing and incoming kwh measurements, how should you implement this in C2M?

Answer 19

1 device and multiple MCs

Question 20

Choose 2 required configuration for Device Type for the two devices (something like that)
Provided
Gas Manual meter
Electric Smart meter

Answer 20

Service Type

Business Object

Question 21

What are the different Service Order Activity Types/Processes?

Answer 21

Enable Service, 
Disable Service, 
Cut for Non Payment, 
Reconnect Service for Payment, 
Exchange Meters, 
Back to Back Service

Question 22

What can be done by Enable Service Order?

Answer 22

Connect SP,
Install device,
Turn on device,
Check Measurement exists

Question 23

What can “Are SP and Device Ready?” status algorithm do?

Answer 23

Customer Device Compatibility Check, 
Connect SP and/or Install Device, 
Connect Device, 
Check for Measurement, 
Update US/SP Start Date Time

Question 24

Which of the following is Connect SP and/or Install Device algorithm capable of?

Answer 24

Sending a smart meter command
A field activity of a specific field task type
Specify whether or not to execute an “Override” algorithm that dynamically determines the type of activity to create

Question 25

What should be setup in order to send bill /subscription (notification) to customer?

Answer 25

Account Contact Preference

Question 26

Which three of the following are true about Usage Subscription?

Answer 26

A usage subscription must exist before a customer or a service point's usage can be calculated Usage subscriptions are created/updated when a service agreement is created or updated Usage subscriptions control how usage is calculated and the service points whose consumption is used to calculate the usage A usage subscription may be linked to multiple service points

Question 27

How many Service Points can a Usage Subscription reference?

Answer 27

One or more

Question 28

Where do you define the recipient of the usage / bill determinant?

Answer 28

Usage Subscription / Type

Question 29

Which are true about measurements/usage?

Answer 29

Usage is other term for bill determinants

Question 30

Question about relationship of initial and final measurements? or how to calculate usage?

Answer 30

Initial measurements are normalized into final measurements where each final measurement is for a specific date and time Initial measurements (IMDs) contain original and final versions, final measurements are created using Post VEE quantities A final measurement's condition is copied from the post VEE condition Only initial measurements can be edited directly by end users, if final measurements are wrong, a new IMD is created to correct them. Initial Measurements (IMD) must be created and completed to add or update measurements as there is no UI that allows users to directly edit final measurements Only one final measurement can exist for a given date/time for a given measuring component; one final measurement exists per interval, and likewise one final measurement exists for each scalar reading. In both cases, the final measurement value stored represents the amount consumed between its date/time and the prior final measurement's date/time

Question 31

Question regarding on where to determine the computation for Derived Values

Answer 31

Measuring Component Type

Question 32

What is the correct flow from IMD to creation of usage?

Answer 32

Load Initial Measurements -> Validate Edit Estimate (VEE) Initial Measurements -> Create Final Measurements -> Calculate Usage

Question 33

What is the correct sequence from creating initial measurement data to calculating usage?

Answer 33

Load Initial Measurements Critical validations Normalize measurement (pre-VEE) using Validation, editing and estimation to get final measurements (post-VEE) Calculate usage using the final measurements

Question 34

In addition to the "as measured" value, final measurements can record up to how many "derived values"

Answer 34

10

Question 35

Which is true for measurements?

Answer 35

Related to final measurements are used to calculate usage.

Question 36

If the IMD is already visible in C2M portal but not yet finalized, which validation can be assumed already passed?

Answer 36

Critical validation

Question 37

Which BO executes the validation upon receiving the IMD from head-end system?

Answer 37

IMD Seeder

Question 38

When adding additional critical validations to the IMD before subjecting it to VEE, where should these be added?

Answer 38

IMD Seeder – Lifecycle (other options will be: IMD Seeder – Options, etc)

Question 39

When is IMD Critical Validation is triggered?

Answer 39

Pre-VEE

Question 40

When is Meter Multiplier applied?

Answer 40

Pre-VEE / Prepare for VEE

Question 41

How you ensure that the VEE group/rule are executed?

Answer 41

Set up fallback VEE group

Question 42

Which 2 configurations can be set-up if a rule is only applicable to 1 of 2 meters for a certain condition?

Answer 42

Configure 2 VEE group | Create Eligibility criteria

Question 43

Where to configure VEE groups?

Answer 43

Measuring Component and MC Type

Question 44

What are the three categories of IMD Exceptions:

Answer 44

Terminate Issue Information

Question 45

Situation presented involves an IMD To Do Entry and retrying an IMD that fails validation every 30 minutes?

Answer 45

Read BO values (automated retry, next retry, retry until date,…) using an algorithm of type D1-IMD-RETRY

Question 46

Which of the following is true about Account Balance?

Answer 46

An account’s balance is equal to the sum of the FTs linked to its SAs

Question 47

What happens when the source of the financial transaction is canceled?

Answer 47

A reversal financial transaction is created

Question 48

What happens when a financial transaction is cancelled?

Answer 48

New reversion financial transaction is created

Question 49

Which of the following are true about the FT creation algo/or what does it control?

Answer 49

Whether current and/or payoff balances are affected by the FT How GL entries are created

Question 50

Which of the following results to multiple Bill Calculation Headers?

Answer 50

Multiple Rate Version Calculation Group

Question 51

Which of the following describes the correct order of execution of algorithms during bill completion?

Answer 51

``` SA Type pre-bill completion, Customer Class pre-bill completion, SA Type Bill Completion, Customer Class Bill Completion, Customer Class Post Bill Completion ```

Question 52

Which status of Bill Segment can be regenerated?

Answer 52

Freezable and Error

Question 53

Which information are required to execute Get Scalar Details usage rule?

Answer 53

UOM, TOU, SQI

Question 54

Which is needed to establish with Service Provider before Usage Transactions can be created?

Answer 54

Usage Subscription

Question 55

Where do you configure "date breaks" - breaking up of usage into sub-periods?

Answer 55

Usage Transaction

Question 56

Which drives number of Bill Segment calculation header?

Answer 56

Rate version Calculation Group

Question 57

Where can proration be configured?

Answer 57

Rate Schedule Bill Factor Calculation Rule

Question 58

Valid attributes to define bill determinant calculations for a usage subscription

Answer 58

Factor Override Usage Rule TOU Map

Question 59

What causes multiple bill lines for Rate Component in a calculation header?

Answer 59

Change in Bill Factor

Question 60

Which base algorithm plug in spot can call rate application?

Answer 60

Bill Segment Type – Bill Segment Create | Adjustment Type – Generate Adjustment

Question 61

When a customer has a specific price for a defined quantity which is different to other customers, where is this specific price for the related Bill Factor defined?

Answer 61

Service Agreement – Contract Value

Question 62

What correctly describes the possible causes of price proration? (Choose the best answer.)

Answer 62

Changes in Rate Version Calculation Group and Bill Factor

Question 63

Where to disable the proration

Answer 63

Calc Rule Bo

Question 64

Which rule is used in converting UOM?

Answer 64

Get Scalar Details and Math

Question 65

What can be defaulted by an SA’s Start Options?

Answer 65

``` Contract Terms Rate Schedule Terms & Conditions Rate (Rate Schedule) Characteristics Contract Rider Contract Value Contract Quantity Recurring Charge Amount ```

Question 66

What immediately (automatically) happens when payments are canceled?

Answer 66

Reversal FT is created.

Question 67

Which is true for relationship of Payment Event and Tenders?

Answer 67

Number of Tenders depends on number of type of payments created

Question 68

How many tenders in a Payment Event?

Answer 68

One per each form of Payment or Remittance e.g. cash, check, charge

Question 69

How does the base Payment Distribution algorithm work?

Answer 69

Distribute payments by SA Type Priority & Debt Age

Question 70

Which of the following objects controls what is to be done for an overpayment?

Answer 70

Customer Class

Question 71

Where is the configuration for Overpayment Distribution located?

Answer 71

Customer Class

Question 72

What can be defined in Adjustment Type? Choose three.

Answer 72

Rate that will be used in creating Adjustment How Adjustment will be displayed/printed on Bill Default Adjustment Amount CIS Division the adjustment can be applied within Approval Profile (if requires approval), Characteristics Construction of FT If interface with A/P (Request Type) e.g. Refund checks Additional logic when cancelled or frozen (algorithm spots)

Question 73

Which of the following statement best describes the adjustment Approval Profile:

Answer 73

Controls if an adjustment requires approval before being frozen

Question 74

Where to configure collection criteria for a collection process for different types of debt (different collection procedures for different types of service agreements)?

Answer 74

Debt Class

Question 75

Which entity defines the type of collection process to start based on age of debt, amount of debt and type of customer?

Answer 75

Collection Class Control

Question 76

How many Service Agreements can be linked in a Severance Process?

Answer 76

One

Question 77

Which three of the following are true for a Payment Arrangement Request?

Answer 77

Checking the account’s eligibility for payment arrangement Capturing the terms of the payment arrangement such as the included service agreements, down payment amount, number of installments and installment amount Evaluating whether PA requires approval User approval / rejection of the payment arrangement request Monitoring for the down payment, if applicable Creates a Payment Arrangement SA Transfer all debt from the delinquent SAs Sets up the installment amount

Question 78

PAR manages pre-qualification process for establishing payment arrangements. Provides the following

Answer 78

Guided step by step process flow Customer Eligibility checks Manage supervisor approval Down payment options (delinquent amount, deposit, number of installments)

Question 79

How many bill segment-related transactions related to Payment Arrangement?

Answer 79

Depending on number of bills that will cover the total amount of the Payment Arrangement

Question 80

How many bill segment-related transactions related to Pay Plans?

Answer 80

none