A2Z Compass

Question 1

When performing lawn maintenance, what is the standard height to which you cut the grass?

Answer 1

2 to 3 inches

Question 2

When your work order requires a lock change & lockbox and there is already a lockbox present, what do you do with the existing one?

Answer 2

Remove it without damaging it & place it on the kitchen counter or in a kitchen drawer

Question 3

As part of the initial lawn service, you are required to

Answer 3

• Edge along all walkways, driveways and sidewalks
• Rake and remove all excess grass clippings
• Trim along fence lines and around the foundation of all structures

Question 4

When completing a lawn cut you are required to provide:

Answer 4

*Before, during & after photos
*Date stamps
*Address verification

Question 5

How do you disengage a deadbolt that is preventing access?

Answer 5

Drill out the deadbolt and disengage the throw

Question 6

What is the proper way to install a hasp to secure a door?

Answer 6

On the exterior with the flap over the exposed screws

Question 7

According to HUD guidelines, what is the appropriate plywood thickness for boarding a door opening?

Answer 7

5/8”

Question 8

According to HUD guidelines, what is the appropriate plywood thickness for boarding a window opening?

Answer 8

5/8”

Question 9

What is the proper debris disposal method?

Answer 9

Deliver to the local dump site and submit dump receipt

Question 10

What is the standard unit of measure for debris?

Answer 10

Cubic Yard

Question 11

True or False a minimal amount of debris may be placed at the curb for local

Answer 11

False

Question 12

The primary method of securing plywood when completing board-ups is by

Answer 12

*Using nails and securing it to the outside of the window
*Bolt boarding using 3” wood screws placed every 4”

Question 13

What steps are required to properly board a window

Answer 13

*Remove all broken glass
*Trim excess length off bolts
*Cut wood to proper size

Question 14

A boiler heat system is considered a

Answer 14

Wet heat system

Question 15

The unit of measure used for roof tarping is:

Answer 15

Square feet

Question 16

The items required for proper tarp installation are

Answer 16

Vinyl tarp, button caps and furring strips

Question 17

While in the field completing debris removal, what is required?

Answer 17

*Take measurement photos of the truck or trailer showing the debris that was removed
*The property should be in broom swept condition after removing debris
*Take wide angled before and after photos using the same camera angle

Question 18

The correct type of antifreeze for a winterization is

Answer 18

RV/Marine antifreeze

Question 19

True or False A successful pressure test must be completed to fulfill winterization requirements

Answer 19

True

Question 20

What should be done if you receive a lock change order but you can not verify that the property is vacant?

Answer 20

Contact A2Z for further instructions

Question 21

When completing a full maid service at the property, you must:

Answer 21

*Sweep/vacuum all carpets & flooring
*Clean all toilets, tubs and showers
*Provide photo documentation of all work performed (before, during & after)

Question 22

When completing maid services, what is considered an action photo?

Answer 22

Wiping down a sink

Question 23

What is the purpose of completing a pressure test during a winterization?

Answer 23

To check the system for existing leaks.

Question 24

Which of these is NOT considered a hazard?

Answer 24

• none of the below -
  *Missing handrail/railing
  *Exposed electrical wiring
  *Unsecured pool gate

Question 25

True of False, The best method to document a lock change is to take before, during & after photos

Answer 25

True

Question 26

A good set of exterior photos includes:

Answer 26

*Photos of all utility meters *Address verification, full shot of the front, sides and rear *Photos of debris in front and back yard

Question 27

Which of these steps should be completed first when completing a winterization?

Answer 27

Shut off the water supply at the main valve

Question 28

What is the proper unit of measure when bidding to board openings such as windows, doors, or crawl space access points and the correct way to calculate it?

Answer 28

United inches (add: length + width)

Question 29

When completing a winterization, which of these are not acceptable?

Answer 29

Toilet is not cleaned prior to adding antifreeze

Question 30

What is usually a clear sign of freeze damage?

Answer 30

Cracked toilet tank

Question 31

True or False, When completing a de-winterization, the first step is to make sure the utilities are on.

Answer 31

True

Question 32

The process for completing a wet heat winterization is the same as a dry heat system winterization except

Answer 32

You must drain the boiler system and open all radiator vents

Question 33

True or False, A cubic yard measures 3’ x 3’ x 3' or 27 cubic feet. This is approximately the size of a washing machine

Answer 33

True

Question 34

If you are unable to verify the proper address upon arrival at a property, what do you do?

Answer 34

Call A2Z from site and do not begin any work

Question 35

What should you do if you find vagrants or squatters at a property?

Answer 35

Leave the property immediately, call A2Z to advise and document the situation on your report

Question 36

What is the purpose of the First Time Vacancy (FTV) inspection?

Answer 36

*To address all imminent and urgent safety hazards and determine what repairs are required to prevent damage to the property *To photograph the primary exterior facades and interior areas of the primary and secondary structures, including any damage found. *To document the overall condition and identify all damages to the grounds and structures

Question 37

According to HUD guidelines, which of the following is true for securing windows that do not have broken glass?

Answer 37

Ensuring locks are in working order and replace if needed

Question 38

From among these choices, which is the best place to display the emergency contact information?

Answer 38

Inside (facing outward), on the window next to the front door

Question 39

Outbuildings and sheds must be secured by one of the following methods. Select the option that has them in order of preference with #1 being the most preferable and #3 being acceptable only if the other choices are not feasible.

Answer 39

1. Re-using and re-keying existing lock sets; 2. Secure with padlock and hasp; 3. Boarding

Question 40

When clearing exterior debris, all, except which of the following items must be removed?

Answer 40

Installed children's place structure that is in good condition