AAF Articles Flashcards
(15 cards)
Customer wants to know what offers are available to him
Vehicle Offers and Incentives
You are unsure of what case classification you should use
Case Classification Matrix
Customer calls in wanting more information on the Ford Power Promise
Ford Power Promise for All-Electric Vehicles
Customer has questions about the installation portion of Ford Power Promise
Ford Power Promise Complimentary Home Charger
When your customer has moved from frustrated to abusive
Handling an Abusive Customer
Customer is wanting more information on his Tesla Adapter Order
Tesla Fast Charging Adapter Order Concerns
Customer wants the MME GT Performance Package but not sure how to purchase is
Purchasing the Mustang Mach-E GT Performance Package
Customers are required to enter payment information to submit their vehicle order, however they are unsure what the options are
Vehicle Payment Methods
Customer wants to know about price protection
Retail Sales Price Protection
Customer looking to purchase a new vehicle and wants to know when it will be avialable at the dealer so they can look at it before deciding on it
Vehicle and Order Availability
Customer calling to check on their vehicle order status
Vehicle Order Status
Customer wanting to know if there is any more information available on their vehicle thats in transit than what is provided in Vehicle Visibility
Using VINView for Vehicle Order Details
Customers order shows delivered but the dealer says that have not received it
Vehicle Delivery Information Request
Customers order hasn’t updated in several months and they’re wanting to know why
Vehicle Order Escalation Process
Customer has questions on the EV Tax Credit
Electric Vehicle Tax Credits
