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International SOS > Abbreviations/Internal Jargon > Flashcards

Abbreviations/Internal Jargon Flashcards

(128 cards)

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1
Q

HOA

A

Head of Assistance

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2
Q

GM

A

General Manager

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3
Q

RMD

A

Regional Medical Director

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4
Q

DMD

A

Deputy Medical Director

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5
Q

MD

A

Medical Director

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6
Q

MCL

A

Medical Case Lead

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7
Q

DON

A

Director of Nursing

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8
Q

NS

A

Nursing Supervisor

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9
Q

SOM

A

Senior Operations Manager

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10
Q

AOM

A

Assistant Operations Manager

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11
Q

OM

A

Operations Manager

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12
Q

CSE

A

Customer Service Executive

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13
Q

CN

A

Coordinating Nurse

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14
Q

CD

A

Coordinating Doctor

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15
Q

GFCG

A

Global First Contact Gateway

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16
Q

HH

A

Hot Handover

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17
Q

RFA

A

Request for Assistance

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18
Q

SPIN

A

Service Provider Information Network

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19
Q

GAN

A

Global Assistance Network

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20
Q

MINA

A

Medical Information and Analysis

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21
Q

FTF

A

Fit to Fly

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22
Q

COME

A

Centre of Medical Excellence

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23
Q

NCOME

A

Nearest Centre of Medical Excellence

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24
Q

NonCOME

A

Non Centre of Medical Excellence

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25
VOB
Verification of Benefits
26
NOC
Notification of Case
27
MERP
Medical Evacuation Response Plan
28
MAF
Medical Assessment Form
29
MEDIF/MEDA
Medical Information Form/Medical Assessment Form
30
GOP
Guarantee of Payment
31
TRECCS
Travel Recommendations
32
Escalate
To raise a concern to a senior member for direction and recommendations for case management
33
Engage
The act of reaching out to another Assistance Centre for advice/recommendations via telephone or lync without the need of adding them into NewCase
34
Replicate
The act of utilising the knowledge and expertise of an Assistance Centre for advice/recommendations by including them into NewCase.
35
AMC
Account Management Centre
36
CAD
Corporate Assistance Department
37
IHMS
International Health and Medical Services
38
AC
Assistance Centre
39
UC
Update Centre
40
LC
Lead Centre
41
SC
Support Centre
42
FC
First Call
43
FCC
First Call Centre
44
BC
Billing Centre
45
FCer
First Caller
46
Subscriber
The individual who we are assisting in a case. May be an employee that is employed by a client we work for or an individual who has a contract with us and is not tied to a certain organisation
47
Client
The company/organisation who we work for
48
PMI
Private Medical Insurance
49
ATC
Assistance Travel Centre
50
Evac
Evacuation
51
Repat
Repatriation
52
RMR
Return of Mortal Remains
53
CC
Courtesy Call
54
MCTMO
Medical contact to treating medical officer
55
TMO
Treating medical officer
56
OBC
Outbound Call
57
IBC
Inbound Call
58
Revert
The act of returning information to someone
59
UD
Update
60
SQF
Standard quotation form
61
RFD
Regional Flight desk
62
FDJ
Flight desk Johannesburg
63
FDE
Flight desk Europe
64
FDA
Flight desk Australia
65
CF
Close file
66
IFAR
If further assistance required
67
NFAR
No further assistance required
68
CRR
Customer resolution rate
69
RRR
Referral resolution rate
70
DA
Delegated authority
71
DBA
Direct Billing Agreement
72
EMEA
Europe, Middle East, Africa
73
FTT
Fit to travel
74
FTW
Fit to work
75
FU
Follow-up
76
D/W
discussed with
77
GA
Ground ambulance
78
GT
Ground transport/transfer
79
HCD
House call doctor
80
in pt
in patient
81
LMO
Local medical officer
82
MCLMO
Medical contact to local medical officer
83
REC
receiving care
84
AA
air ambulance
85
PMIU
portable medical isolation unit
86
MSD
Medical Service Desk
87
I/O
International Operations
88
MDOD
Medical director on duty
89
Medevac
Medical evacuation
90
Medex
Medical expenses
91
MM
medical monitoring
92
MT
medical team
93
MR
medical report
94
PFMR
post flight medical report
95
NPS
net promoter score
96
VOOM
voice of our member
97
PIC
person in charge
98
POA
PLAN of action
99
POC
point of contact
100
RC
response centre
101
RSC
regional security centre
102
ROMIF
release of medical information form
103
HIPAA
Health insurance portability and accountability act
104
SOP
standard operations procedure
105
SP
service provider
106
SS
symptoms
107
tx
treatment
108
trans
transmission
109
vacc
vaccination
110
WCHC
wheelchair to seat
111
WCHR
wheelchair to ramp
112
WCHS
wheelchair to steps
113
WCR
wheelchair
114
appt
appointment
115
asst
assistance
116
auth
authorisation
117
avail
available/availability
118
bene
beneficiary
119
c/o
complains of
120
cfm
confirm
121
CL
CHECK LIST
122
CONF CALL
conference call
123
DOS
date of service
124
ELOS
estimated length of stay
125
GP
general practitioner
126
IX
investigation
127
Rx
medication
128
CCH
COUNTRY CITY HEALTH CARE GUIDES

International SOS (3 decks)

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