Accommodation (3)

Question 1

Classifications of Hotel Departments

Answer 1

Revenue Centered & Cost Centered Departments

Front of the House & Back of the House Departments

Question 2

It comprises departments and personnel essential to providing the services guests expect during a hotel stay.

Answer 2

Rooms Division

Question 3

As the core product of a hotel business

Answer 3

Rooms

Question 4

It refers to those departments or areas which rarely have staff to guest interactions

Answer 4

Back of the House

Question 5

Refers to those departmens or areas which are accessible and visible by guests.

Answer 5

Front of the House

Question 6

It also interpreted as support centers, mainly assist the functioning of revenue centers with no generations of any direct income for the hotel

Answer 6

Cost Center

Question 7

It refer to those departments or units which generate direct income to the hotel through the provision of goods and services to guests.

Answer 7

Revenue Centers

Question 8

Rooms Divison

Answer 8

Front Office
Housekeeping
Reservations
Telephone
Concierge

Question 9

Helps solve this problem as he/she is the only one who manages both departments

Answer 9

Director of Rooms

Question 10

Back of the House

Answer 10

Kitchen
Human Resources
Engineering Departments

Question 11

Front of the House

Answer 11

Front Desk Counters
Restaurants
Concierge
Bell Services

Question 12

Cost Centers

Answer 12

Human Resources
Purchasing
Accounting
Engineering Departments

Question 13

Revenue Centers

Answer 13

Front Desk
Restaurants
Room Service
Gift Shop
Business Center