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Apple Device Support > ACSP > Flashcards

ACSP Flashcards

(43 cards)

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1
Q
  1. What is the name of the mechanism which allows forward and reverse traversal between 2 volumes?
    a) Symbolic Link
    b) Hard Link
    c) Firm Link
    d) Alias
A

✅ Answer: c) Firm Link

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2
Q
  1. Which of these devices support Activation Lock? (Select all that apply)
    a) MacBook Air (2018)
    b) MacBook Pro (2017)
    c) MacBook Air (2022)
    d) iPad (5th Generation)
    e) Mac Mini (2018)
    f) iMac 27-inch (2019)
    g) iPhone 8
A

✅ Answer: a) MacBook Air (2018), c) MacBook Air (2022), d) iPad (5th Generation), e) Mac Mini (2018), g) iPhone 8

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3
Q
  1. How should you report bugs on both beta and non-beta Apple software/OS? (Select all that apply)
    a) Feedback Assistant App
    b) Apple Feedback (https://www.apple.com/feedback)
    c) Apple Bugs (https://bugs.apple.com)
    d) Apple Feedback Assistant website (https://feedbackassistant.apple.com)
    e) Mail to: bugs@apple.com
    f) Apple Bug Reporter (https://bugreporter.apple.com)
A

✅ Answer: a) Feedback Assistant App, d) Apple Feedback Assistant website

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4
Q
  1. Which of these options in Apple Configurator should retain user data? (Select all that apply)
    a) Revive
    b) Restore
    c) Update
    d) Erase All Content and Settings
A

✅ Answer: a) Revive, c) Update

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5
Q
  1. Which command do you type in the terminal to see all hops to reach a destination IP address?
    a) ping
    b) tracert
    c) traceroute
    d) route
A

✅ Answer: c) traceroute

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6
Q
  1. What is an Apple Account Legacy contact?
    a) A contact who will have access to the data of an Apple Account after the owner of the Apple Account has passed away
    b) A contact which is imported from an old type of Apple Account
    c) An Apple Account migrated from DEP to Automated Enrollment
    d) An Apple Account owned by an individual older than 65 years old
A

✅ Answer: a) A contact who will have access to the data of an Apple Account after the owner of the Apple Account has passed away

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7
Q
  1. Which of these options are available in RecoveryOS only on an Apple Silicon Mac?
    a) Share Disk
    b) Terminal
    c) Reset Password Assistant
    d) Apple Diagnostics
    e) Network Utility
A

✅ Answer: a) Share Disk

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8
Q
  1. What is the minimum battery level for a Rapid Security Response to be installed on an iPhone?
    a) 5% when connected to power
    b) 5%
    c) 10% when connected to power
    d) 10%
    e) 20%
    f) 30%
    g) 50%
A

✅ Answer: a) 5% when connected to power, e) 20%

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9
Q
  1. Based on which value, will a Wi-Fi connected Mac or iOS/iPadOS device decide to look for other Wi-Fi access points?
    a) RSSI
    b) Noise
    c) Tx Rate
    d) MCS Index
    e) NSS
A

✅ Answer: a) RSSI

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10
Q
  1. What do you press if you want to terminate/cancel any running command in the terminal?
    a) Q
    b) CTRL + Q
    c) CTRL + SHIFT + Q
    d) CTRL + C
A

✅ Answer: d) CTRL + C

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11
Q
  1. What should you do if you see the circle with an exclamation mark at system startup?
    a) Revive / Restore the firmware of the Mac
    b) Erase & Reinstall macOS
    c) Choose different startup disk
    d) Run First Aid in Disk Utility
A

✅ Answer: a) Revive / Restore the firmware of the Mac

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11
Q
  1. How can Activation Lock be enabled on an Apple device? (Select 2)
    a) By user signing into iCloud on the device
    b) By MDM when device is enrolled and Supervised
    c) By setting a passcode
    d) Using the Support App
A

✅ Answer: a) By user signing into iCloud on the device, b) By MDM when device is enrolled and Supervised

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12
Q
  1. Which devices support iOS / iPadOS 18? (Select all that apply)
    a) iPhone X
    b) iPhone XS
    c) iPad Air (3rd Generation)
    d) iPhone SE (1st Generation)
    e) iPad Pro 11 inch
    f) iPad Mini (5th Generation)
A

✅ Answer: b) iPhone XS, c) iPad Air (3rd Generation), e) iPad Pro 11 inch, f) iPad Mini (5th Generation)

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13
Q
  1. Which devices are supported by Universal Control? (Select all that apply)
    a) iPhone
    b) iPad
    c) Mac
    d) Apple TV
    e) Apple Watch
A

✅ Answer: b) iPad, c) Mac

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13
Q
  1. Which feature allows you to copy and paste between devices?
    a) Handoff
    b) Continuity Copy & Paste
    c) Universal Clipboard
    d) Universal Copy
A

✅ Answer: c) Universal Clipboard

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14
Q
  1. Which of these IP addresses indicates a Self Assigned Address?
    a) 192.0.0.192
    b) 255.255.255.0
    c) 127.0.0.1
    d) 169.254.0.1
A

✅ Answer: d) 169.254.0.1

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15
Q
  1. Where do you configure the firewall options?
    a) System Settings > Network > Firewall > Options
    b) System Preferences > Security & Privacy > Firewall > Options
    c) System Settings > Security & Privacy > Firewall > Options
    d) System Preferences > Network > Firewall > Options
A

✅ Answer: a) System Settings > Network > Firewall > Options

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16
Q
  1. NTFS Filesystem on USB sticks is supported in the Files app on iOS/iPadOS?
    a) False
    b) True, Read Only
    c) True, Read & Write
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A

✅ Answer: b) True, Read Only

17
Q
  1. What is the default filesystem on which macOS needs to be installed?
    a) APFS
    b) macOS Extended (Journaled)
    c) NTFS
    d) Ext4
    e) ZFS
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A

✅ Answer: a) APFS

18
Q
  1. What can you do with the (Apple) Support App on iOS / iPadOS? (Select 5)
    a) Reset Apple ID Password of your own account
    b) Reset Apple ID Password of another account
    c) See used Apple Services (e.g. Apple TV+, Apple Arcade, iCloud, etc)
    d) Report a bug
    e) Chat with Apple Support
    f) See warranty info of all associated Apple Devices
    g) View log files
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A

✅ Answer: a) Reset Apple ID Password of your own account,
✅ b) Reset Apple ID Password of another account,
✅ c) See used Apple Services,
✅ e) Chat with Apple Support,
✅ f) See warranty info of all associated Apple Devices

18
Q
  1. Which of these Mac computers support DFU mode? (Select all that apply)
    a) MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
    b) MacBook Pro (15-inch, 2018)
    c) MacBook Air (M2, 2022)
    d) iMac Pro
    e) iMac (Retina 5K, 27-inch, 2019)
    f) Mac Studio
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A

✅ Answer: b) MacBook Pro (15-inch, 2018),
✅ c) MacBook Air (M2, 2022),
✅ d) iMac Pro,
✅ f) Mac Studio

19
Q
  1. When Lockdown Mode is enabled, all webpages should still be displayed as normal in Safari?
    a) True
    b) False
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A

✅ Answer: b) False

19
Q
  1. How can you make and store a Recovery Diagnostics File?
    a) Run Apple Diagnostics, choose Recovery Diagnostics, store file in /Library/Shared
    b) Connect external storage device to Mac, run Apple Diagnostics, choose Recovery Diagnostics, store file on external storage
    c) Boot into RecoveryOS, press: Shift + Ctrl + Option + ⌘ + Period (.), store file in /Library/Shared
    d) Connect external storage device to Mac, boot into RecoveryOS, press: Ctrl + Option + ⌘ + Period (.), store file on external storage
Study These Flashcards
A

✅ Answer: d) Connect external storage device to Mac, boot into RecoveryOS, press: Ctrl + Option + ⌘ + Period (.), store file on external storage

19
Q
  1. Which command in terminal is used to read the manual of the ‘ping’ command?
    a) man ping
    b) ping man
    c) ping -help
    d) ping –h
Study These Flashcards
A

✅ Answer: a) man ping

20
24. Which of these Mac computers support macOS Sequoia? a) iMac (2018) b) MacBook Air (2018) c) MacBook Pro (2018) d) Mac Mini (2017) e) iMac Pro (2017)
✅ Answer: c) MacBook Pro (2018), ✅ e) iMac Pro (2017)
20
28. What's the fastest way of getting into RecoveryOS on a Mac with Apple Silicon, if the default procedure to access it doesn't work? a) Revive Mac with Apple Configurator b) Reinstall macOS c) Create Bootable Installer d) Startup Fallback RecoveryOS e) Startup Backup RecoveryOS
✅ Answer: d) Startup Fallback RecoveryOS
21
25. Which tool would you use to read logs on macOS? a) Console b) Log Viewer c) Log Collector d) Logger
✅ Answer: a) Console
22
27. How can users with a Managed Apple Account unlock their Apple Account after locking it (after 10 failed sign-in attempts)? a) Recovery Key b) Contacting the People Manager or Administrator of their Apple Business/School Manager c) Call AppleCare for Enterprise d) Wait 1 hour and try again
✅ Answer: b) Contacting the People Manager or Administrator of their Apple Business/School Manager
23
29. Where can you add a one-time-Verification Codes entry for a website login? a) System Settings > Passwords > Website/domain/username > Set up Verification Code b) Passwords App > Website/domain/username > Set up Verification Code c) Safari > Autofill > Website/domain/username > Set up Verification Code d) Safari > Passwords > Website/domain/username > Set up Verification Code
✅ Answer: b) Passwords App > Website/domain/username > Set up Verification Code
23
30. What does Advanced Data Protection enable? a) It automatically enables FileVault, Firewall, Gatekeeper to allow App Store Apps Only, Lockdown Mode b) It starts up an Assistant to help the user to configure security features on the Mac c) It disallows booting from an external storage device d) It enables end-to-end encryption for many iCloud services such as Device Backups & iCloud Drive
✅ Answer: d) It enables end-to-end encryption for many iCloud services such as Device Backups & iCloud Drive
24
32. What are the ways to safely prepare an iMac (Retina 4K, 21.5-inch, 2019) to be sold? (Select all that apply) a) Erase all contents & settings (from System Settings) b) Erase SSD/Disk from RecoveryOS and reinstall macOS c) Using the startosinstall --eraseinstall command in the terminal from within macOS d) Boot from bootable USB Stick with macOS installer, Erase SSD/Disk and reinstall macOS e) Create a new generic administrator account, delete other users and their home folders, perform sudo rm /var/db/.applesetupdone and reboot the Mac
✅ Answer: ✅ b) Erase SSD/Disk from RecoveryOS and reinstall macOS ✅ c) Using the startosinstall --eraseinstall command in the terminal from within macOS ✅ d) Boot from bootable USB Stick with macOS installer, Erase SSD/Disk and reinstall macOS
24
31. What are the ways to create a Sysdiagnose file? (Select all that apply) a) Startup from Apple Diagnostics, select Run Sysdiagnose b) Within macOS press Shift + Ctrl + Option + ⌘ + Period (.) c) In Activity Monitor: View > Run System Diagnostics d) Startup from RecoveryOS and select Sysdiagnose from the Utilities menu
✅ Answer: ✅b) Within macOS press Shift + Ctrl + Option + ⌘ + Period (.), ✅ c) In Activity Monitor: View > Run System Diagnostics
25
34. Which of these features are disabled for a Managed Apple Account? (Select all that apply) a) iCloud Drive b) Apple Pay c) Home (Adding Devices) d) Family Sharing e) iCloud Keychain f) Apple Media Services (TV+, Music, Arcade, etc)
✅ Answer: ✅ b) Apple Pay ✅ c) Home (Adding Devices) ✅ d) Family Sharing ✅ f) Apple Media Services (TV+, Music, Arcade, etc)
25
33. How many members can a Family Sharing Group contain (including the organizer)? a) 4 b) 5 c) 6 d) 7 e) 8
✅ Answer: c) 6
26
35. What's the best way for an IT department to get access to Apple Beta Software? a) Apply for AppleSeed for IT (beta.apple.com) with a Managed Apple Account b) Apply for Apple Developer Program (developer.apple.com) c) Apply for Apple Beta Software Program (beta.apple.com) d) Get an invitation from other Beta software users
✅ Answer: a) Apply for AppleSeed for IT (beta.apple.com) with a Managed Apple Accoun
27
36. What should you do when you want to revive a Mac with Apple Configurator? a) Put the Mac in Safe Mode b) Put the Mac in Recovery Mode c) Startup Internet Recovery d) Put the Mac in DFU mode
✅ Answer: d) Put the Mac in DFU mode
28
37. How would you perform a Safe Boot on a Mac with Apple Silicon Processor? a) Hold Shift Key during Startup b) Boot into Startup Options, Select correct System Volume and Hold Shift key and press return c) Hold SHIFT + Command + S during Startup d) Hold Command + S during Startup
✅ Answer: b) Boot into Startup Options, Select correct System Volume and Hold Shift key and press return
29
38. Under what conditions do you need to enter the Passcode, even if you have Touch ID / Face ID configured? (Select all that apply) a) After restart of device b) 3x in a row No match of Touch / Face ID c) No passcode used for 6.5 days and no biometric unlock in 4 hours d) After Apple Watch has been taken off from wrist
✅ Answer: ✅ a) After restart of device ✅ c) No passcode used for 6.5 days and no biometric unlock in 4 hours
30
39. Which button should you press in Console, to see and start streaming log messages? a) Now b) Activities c) Info d) Start
✅ Answer: d) Start
31
41. Which statements are true about a Rapid Security Response? (Select all that apply) a) Can be installed onto any version of macOS/iOS/iPadOS b) Can be uninstalled c) A letter appears after the software version number d) They deliver important security improvements between software updates e) Enables lockdown mode for extra security f) It can include a Firmware update
✅ Answer: ✅ b) Can be uninstalled ✅ c) A letter appears after the software version number ✅ d) They deliver important security improvements between software updates
32
42. What is the necessary battery level to install a Rapid Security Response on Mac with Apple Silicon? a) 10% b) 20% c) 30% d) 50%
✅ Answer: a) 10%
33
43. How do you call the feature to prevent the Mac from responding on diagnostic probes using ICMP such as Ping? a) Block all incoming connections b) Stealth mode c) Lockdown mode d) Privacy tracking prevention
✅ Answer: b) Stealth mode
34
40. What happens with the apps purchased by other Family members on your device when leaving the Family? a) Those apps will be automatically removed b) Those apps will stay on your device, but cannot be updated c) Those apps will stay on your device, and account d) You cannot launch those apps, and will be asked to remove them when starting them up
✅ Answer: b) Those apps will stay on your device, but cannot be updated

Apple Device Support (1 decks)

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